# SwiftRide Operations Layer - Quick Start Guide

**Project:** SwiftRide
**Total Operations Items:** 453
**Last Updated:** 2026-01-31

## Overview

This guide provides quick access to the comprehensive operations layer for SwiftRide rideshare platform.

## Directory Structure

```
DEMO_PROJECT/.trace/
├── deployment_environments/    29 items - Dev, staging, prod, regional
├── infrastructure_resources/   57 items - AWS resources, databases, caches
├── monitoring_metrics/         65 items - Application & infrastructure metrics
├── alert_rules/                44 items - Critical, warning, and info alerts
├── runbooks/                   76 items - Operational procedures
├── ci_cd_pipelines/            36 items - Build, test, deploy pipelines
├── kubernetes_configs/         48 items - K8s deployments, services, configs
├── terraform_configs/          44 items - Infrastructure as code
├── scaling_policys/            26 items - Auto-scaling rules
└── backup_strategys/           28 items - Backup and DR strategies
```

## Quick Access by Scenario

### 🚨 Incident Response

#### Payment Service Down
1. Check alerts: `alert_rules/ALERT-001.md` - Payment failures exceed 5%
2. Run runbook: `runbooks/RUNBOOK-011.md` - Payment Processor Outage Response
3. Monitor metrics: `monitoring_metrics/METRIC-011.md` - payment_success_rate

#### Database Performance Issues
1. Check alerts: `alert_rules/ALERT-018.md` - Database slow queries
2. Run runbook: `runbooks/RUNBOOK-003.md` - Database Performance Tuning
3. Check metrics: `monitoring_metrics/METRIC-035.md` - database_query_time

#### High Traffic / Need to Scale
1. Run runbook: `runbooks/RUNBOOK-006.md` - Scale Up During Peak Hours
2. Check scaling: `scaling_policys/SCALE-001.md` - CPU-based auto-scaling
3. Monitor: `monitoring_metrics/METRIC-019.md` - api_gateway_latency

### 🔧 Deployment Operations

#### Deploy New Service Version
1. Pipeline: `ci_cd_pipelines/PIPELINE-001.md` - Build pipeline
2. Pipeline: `ci_cd_pipelines/PIPELINE-009.md` - Test suite
3. Pipeline: `ci_cd_pipelines/PIPELINE-017.md` - Deploy to staging
4. Pipeline: `ci_cd_pipelines/PIPELINE-018.md` - Deploy to prod (blue-green)

#### Rollback Failed Deployment
1. Runbook: `runbooks/RUNBOOK-018.md` - Rollback Procedure
2. Check: `kubernetes_configs/K8S-001.md` - Previous deployment config

#### Database Migration
1. Runbook: `runbooks/RUNBOOK-019.md` - Database Migration During Deployment
2. Backup: `backup_strategys/BACKUP-002.md` - Manual snapshot pre-migration
3. Pipeline: `ci_cd_pipelines/PIPELINE-028.md` - Database Migration pipeline

### 📊 Monitoring & Observability

#### Key Business Metrics
- `METRIC-001.md` - ride_requests_per_second
- `METRIC-046.md` - active_drivers
- `METRIC-047.md` - active_riders
- `METRIC-018.md` - revenue_per_hour
- `METRIC-051.md` - customer_satisfaction_score

#### Key Performance Metrics
- `METRIC-019.md` - api_gateway_latency
- `METRIC-020.md` - matching_service_latency
- `METRIC-021.md` - payment_service_latency
- `METRIC-026.md` - redis_cache_hit_rate
- `METRIC-059.md` - p95_response_time

#### Key Infrastructure Metrics
- `METRIC-023.md` - database_query_time
- `METRIC-027.md` - redis_memory_usage
- `METRIC-035.md` - cpu_utilization
- `METRIC-036.md` - memory_utilization

### 🏗️ Infrastructure Management

#### View Production Environment
- `deployment_environments/DEPLOY_ENV-001.md` - Production us-east-1
- `infrastructure_resources/INFRA-001.md` - RDS Primary us-east-1
- `infrastructure_resources/INFRA-013.md` - ElastiCache Redis us-east-1

#### Add New Region
1. Terraform: `terraform_configs/TF-001.md` - VPC setup
2. Terraform: `terraform_configs/TF-017.md` - RDS instance
3. Terraform: `terraform_configs/TF-029.md` - EKS cluster
4. Runbook: `runbooks/RUNBOOK-070.md` - New Region Launch

#### Kubernetes Operations
- View deployments: `kubernetes_configs/K8S-001.md` through `K8S-024.md`
- Check services: `kubernetes_configs/K8S-025.md` through `K8S-032.md`
- Secrets: `kubernetes_configs/K8S-038.md` through `K8S-043.md`
- Auto-scaling: `kubernetes_configs/K8S-045.md` through `K8S-048.md`

### 🔐 Security Operations

#### Security Incidents
1. Alert: `alert_rules/ALERT-036.md` - Account takeover attempts
2. Alert: `alert_rules/ALERT-037.md` - DDoS attack detected
3. Alert: `alert_rules/ALERT-039.md` - Data breach suspected
4. Runbook: `runbooks/RUNBOOK-013.md` - DDoS Attack Mitigation
5. Runbook: `runbooks/RUNBOOK-014.md` - Data Breach Response

#### Security Maintenance
- `runbooks/RUNBOOK-025.md` - SSL Certificate Renewal
- `runbooks/RUNBOOK-026.md` - Access Key Rotation
- `runbooks/RUNBOOK-027.md` - Security Patch Deployment
- `runbooks/RUNBOOK-043.md` - Kubernetes Secret Rotation

### 💾 Backup & Recovery

#### Database Backup/Restore
- `backup_strategys/BACKUP-001.md` - RDS Automated Backups
- `backup_strategys/BACKUP-002.md` - Manual Snapshots
- `backup_strategys/BACKUP-003.md` - Cross-Region Backup
- `runbooks/RUNBOOK-002.md` - Database Backup Restoration
- `runbooks/RUNBOOK-030.md` - Point-in-Time Recovery

#### Disaster Recovery
- `backup_strategys/BACKUP-021.md` - Full System Snapshot
- `backup_strategys/BACKUP-023.md` - Secrets Backup
- `runbooks/RUNBOOK-031.md` - Disaster Recovery Drill
- `deployment_environments/DEPLOY_ENV-024.md` - DR Primary Site

### 📈 Auto-Scaling

#### Service Auto-Scaling
- `scaling_policys/SCALE-001.md` - API Gateway CPU scaling
- `scaling_policys/SCALE-005.md` - API Gateway memory scaling
- `scaling_policys/SCALE-009.md` - API Gateway request rate scaling

#### Scheduled Scaling
- `scaling_policys/SCALE-013.md` - Morning rush hour scale up
- `scaling_policys/SCALE-014.md` - Evening rush hour scale up
- `scaling_policys/SCALE-015.md` - Off-peak scale down

## Alert Severity Guide

### Critical Alerts (PagerDuty + Immediate Response)
- Payment failures > 5%
- No available drivers
- Database primary down
- API Gateway 5xx errors > 5%
- Revenue drop > 20%
- DDoS attack detected
- Data breach suspected

### Warning Alerts (Slack + Investigate within 1 hour)
- High latency (API, matching, payment services)
- Cache hit rate < 80%
- High CPU/memory utilization
- Low driver supply
- Customer satisfaction < 4.5

### Info Alerts (Dashboard monitoring)
- Surge pricing active
- CloudFront 4xx errors
- Cost tracking notifications

## Common Operations

### Daily Operations
1. Check monitoring dashboards
2. Review overnight alerts
3. Verify backup completions
4. Monitor auto-scaling events
5. Review security logs

### Weekly Operations
1. Review capacity trends
2. Update runbooks
3. Conduct backup restore tests
4. Review cost optimization
5. Security patch review

### Monthly Operations
1. DR drill execution
2. Capacity planning review
3. SLA review
4. Cost optimization analysis
5. Architecture review

### Quarterly Operations
1. Full disaster recovery test
2. Security audit
3. Compliance review
4. Infrastructure cleanup
5. Technology roadmap update

## Notification Channels

### PagerDuty
- Critical alerts only
- 24/7 on-call rotation
- Immediate escalation

### Slack Channels
- `#incidents` - Critical and high-priority alerts
- `#performance` - Performance warnings
- `#infrastructure` - Infrastructure changes
- `#deployments` - Deployment notifications
- `#security` - Security alerts and updates

### Email
- Daily summary reports
- Weekly capacity reports
- Monthly SLA reports
- Quarterly reviews

## Metrics Dashboards

### Ride Operations
- Location: Grafana > SwiftRide > Ride Operations
- Metrics: Requests, acceptance rate, wait time, active users
- Alerts: Low driver supply, high cancellation rate

### Payment Operations
- Location: Grafana > SwiftRide > Payment Operations
- Metrics: Success rate, latency, revenue, fraud detection
- Alerts: Payment failures, gateway issues

### Infrastructure
- Location: Grafana > SwiftRide > Infrastructure
- Metrics: Service latency, database performance, cache hit rate
- Alerts: High latency, resource utilization

### SLA Dashboard
- Location: Grafana > SwiftRide > SLA
- Metrics: Availability, error rate, response times
- Alerts: SLA breaches

## Runbook Execution

### Standard Procedure
1. Identify the issue
2. Find relevant runbook (use this guide)
3. Follow steps sequentially
4. Document any deviations
5. Update runbook if needed
6. Conduct post-incident review

### Emergency Procedure
1. Alert on-call engineer
2. Start incident response
3. Follow critical runbooks
4. Communicate status updates
5. Execute remediation
6. Conduct postmortem

## File Naming Convention

- **DEPLOY_ENV-XXX.md** - Deployment environment
- **INFRA-XXX.md** - Infrastructure resource
- **METRIC-XXX.md** - Monitoring metric
- **ALERT-XXX.md** - Alert rule
- **RUNBOOK-XXX.md** - Operational runbook
- **PIPELINE-XXX.md** - CI/CD pipeline
- **K8S-XXX.md** - Kubernetes configuration
- **TF-XXX.md** - Terraform configuration
- **SCALE-XXX.md** - Scaling policy
- **BACKUP-XXX.md** - Backup strategy

## Next Steps

1. **Review Core Runbooks** - Familiarize with critical incident runbooks
2. **Set Up Monitoring** - Configure dashboards and alerts
3. **Test Procedures** - Run through common scenarios
4. **Update Documentation** - Add team-specific details
5. **Schedule Drills** - Plan regular DR and incident drills

## Support

For questions or updates to operations documentation:
- Platform Team: platform-team@swiftride.com
- DevOps Team: devops@swiftride.com
- On-Call: Use PagerDuty escalation

---
**Document Version:** 1.0
**Last Review:** 2026-01-31
**Next Review:** 2026-02-28
