# Return & Refund Policy

**Effective Date: November 1, 2025**
**Supersedes all prior return policies**

## Standard Returns

Most items may be returned within **30 days** of delivery for a full refund to the original payment method. Items must be in original packaging with all accessories included.

## Electronics (over $500)

Due to the high value and rapid depreciation of electronics, the following policy applies to all electronics with a purchase price exceeding $500:

- **15-day return window** from date of delivery
- Opened items are subject to a **15% restocking fee**
- Unopened items in factory-sealed packaging: full refund
- Items must include all original accessories, cables, remote controls, and documentation
- Mounting hardware, wall brackets, or other installation accessories are non-returnable once opened

## Small Appliances & Kitchen

- **30-day return window** from date of delivery
- Items showing signs of use beyond initial inspection may be subject to a **10% restocking fee**
- Blades, filters, and consumable components are non-returnable once opened for hygiene reasons

## Cutlery & Knives

- **30-day return window** from date of delivery
- **Knives that have been sharpened, honed, or show cutting marks are non-returnable**
- Unopened items in original packaging: full refund
- Engraved or personalized items are final sale

## How to Initiate a Return

1. Log in to your account and go to Order History
2. Select the item and choose "Return Item"
3. Print the prepaid return shipping label
4. Pack the item securely in original packaging
5. Drop off at any authorized shipping location

Refunds are processed within 5-7 business days of receiving the returned item.

## Exceptions

- Clearance and final sale items are non-returnable
- Gift cards are non-refundable
- Items damaged through customer misuse are not eligible for return
- We reserve the right to refuse returns that do not meet the above conditions

## Price Adjustments

If an item you purchased goes on sale within 7 days of your purchase, contact customer service for a price adjustment. Only one price adjustment per item.

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*Questions? Call 1-888-555-SHOP or visit shopexample.com/returns.*
