# Shipping Policy

**Effective Date: September 15, 2025**

## Standard Shipping

- **Free standard shipping** on orders over $35
- Delivery: 5-7 business days
- Available to all 50 US states

## Expedited Shipping

- **$12.99 flat rate** for 2-business-day delivery
- Orders placed before 2pm ET ship same day
- Not available to PO Boxes, APO/FPO addresses, or Hawaii/Alaska

## Large Item / Freight Delivery (TVs 55"+, furniture, heavy items)

- **Free threshold delivery** for items over $500 (delivered to front door / garage)
- **$79.99 white-glove delivery** available: in-home placement, unboxing, and packaging removal
- White-glove includes basic setup (plugging in, powering on) but NOT wall mounting or advanced installation
- Large items are delivered by appointment — customer will receive a scheduling call within 2 business days of shipment
- **Large items cannot be shipped expedited** — allow 7-14 business days

## Drop-Ship Items

Some items ship directly from the manufacturer or vendor warehouse. For these items:

- Shipping times may vary (typically 3-5 business days)
- Tracking information provided once vendor confirms shipment
- Expedited shipping NOT available for drop-ship items
- Returns of drop-ship items may require shipping to a different facility than standard returns

## Damaged or Missing Items

- Report damaged items within 48 hours of delivery
- Include photos of the damage and packaging
- We will arrange a replacement shipment or full refund at no cost
- Do NOT refuse delivery of large items — accept and report damage afterward for fastest resolution

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*Track your order at shopexample.com/orders or call 1-888-555-SHOP.*
