<?xml version="1.0" encoding="UTF-8"?>
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<entity-engine-xml>
    <CustRequestType custRequestTypeId="RF_BUGFIX" description="Request For Bug Fix" hasTable="N"/>
    <CustRequestType custRequestTypeId="RF_CATALOG" description="Request For Catalog" hasTable="N"/>
    <CustRequestType custRequestTypeId="RF_FEATURE" description="Request For Feature" hasTable="N"/>
    <CustRequestType custRequestTypeId="RF_INFO" description="Request For Information" hasTable="N"/>
    <CustRequestType custRequestTypeId="RF_PROPOSAL" description="Request For Proposal" hasTable="N"/>
    <CustRequestType custRequestTypeId="RF_QUOTE" description="Request For Quote" hasTable="N"/>
    <CustRequestType custRequestTypeId="RF_SUPPORT" description="Request For Support" hasTable="N"/>
    <CustRequestType custRequestTypeId="RF_PUR_QUOTE" description="Request For Purchase Quote" hasTable="N"/>

    <CustRequestResolution custRequestResolutionId="FIXED" custRequestTypeId="RF_BUGFIX" description="Fixed"/>
    <CustRequestResolution custRequestResolutionId="WORKS" custRequestTypeId="RF_BUGFIX" description="Works For Me"/>
    <CustRequestResolution custRequestResolutionId="WONTFIX" custRequestTypeId="RF_BUGFIX" description="Won't Fix"/>
    <CustRequestResolution custRequestResolutionId="DUPLICATE" custRequestTypeId="RF_FEATURE" description="Duplicate"/>
    <CustRequestResolution custRequestResolutionId="REJECTED" custRequestTypeId="RF_FEATURE" description="Rejected"/>
    <CustRequestResolution custRequestResolutionId="IMPLEMENTED" custRequestTypeId="RF_FEATURE" description="Implemented"/>

    <OrderAdjustmentType description="Promotion" hasTable="N" orderAdjustmentTypeId="PROMOTION_ADJUSTMENT"/>
    <OrderAdjustmentType description="Replacement" hasTable="N" orderAdjustmentTypeId="REPLACE_ADJUSTMENT"/>
    <OrderAdjustmentType description="Discount" hasTable="N" orderAdjustmentTypeId="DISCOUNT_ADJUSTMENT"/>
    <OrderAdjustmentType description="Donation" hasTable="N" orderAdjustmentTypeId="DONATION_ADJUSTMENT"/>
    <OrderAdjustmentType description="Fee" hasTable="N" orderAdjustmentTypeId="FEE"/>
    <OrderAdjustmentType description="Miscellaneous Charges" hasTable="N" orderAdjustmentTypeId="MISCELLANEOUS_CHARGE"/>
    <OrderAdjustmentType description="Sales Tax" hasTable="N" orderAdjustmentTypeId="SALES_TAX"/>
    <OrderAdjustmentType description="VAT Tax (not added to totals)" hasTable="N" orderAdjustmentTypeId="VAT_TAX"/>
    <OrderAdjustmentType description="VAT Price Correction" hasTable="N" orderAdjustmentTypeId="VAT_PRICE_CORRECT"/>
    <OrderAdjustmentType description="Shipping and Handling" hasTable="N" orderAdjustmentTypeId="SHIPPING_CHARGES"/>
    <OrderAdjustmentType description="Surcharge" hasTable="N" orderAdjustmentTypeId="SURCHARGE_ADJUSTMENT"/>
    <OrderAdjustmentType description="Additional Feature" hasTable="N" orderAdjustmentTypeId="ADDITIONAL_FEATURE"/>
    <OrderAdjustmentType description="Warranty" hasTable="N" orderAdjustmentTypeId="WARRANTY_ADJUSTMENT"/>
    <OrderAdjustmentType description="Marketing Package Adjustment" hasTable="N" orderAdjustmentTypeId="MKTG_PKG_AUTO_ADJUST"/>

    <OrderBlacklistType orderBlacklistTypeId="BLACKLIST_ADDRESS" description="Addresss"/>
    <OrderBlacklistType orderBlacklistTypeId="BLACKLIST_CREDITCARD" description="Credit Card"/>
    <OrderBlacklistType orderBlacklistTypeId="BLACKLIST_EMAIL" description="E-Mail"/>
    <OrderBlacklistType orderBlacklistTypeId="BLACKLIST_PHONE" description="Phone Number"/>

    <OrderItemType description="Purchase Order Specific" hasTable="N" orderItemTypeId="PURCHASE_SPECIFIC"/>
    <OrderItemType description="PO: Inventory" hasTable="N" orderItemTypeId="INVENTORY_ORDER_ITEM" parentTypeId="PURCHASE_SPECIFIC"/>
    <OrderItemType description="PO: Supplies (to Expense)" hasTable="N" orderItemTypeId="SUPPLIES_ORDER_ITEM" parentTypeId="PURCHASE_SPECIFIC"/>
    <OrderItemType description="PO: Fixed Asset" hasTable="N" orderItemTypeId="ASSET_ORDER_ITEM" parentTypeId="PURCHASE_SPECIFIC"/>
    <OrderItemType description="Product Item" hasTable="N" orderItemTypeId="PRODUCT_ORDER_ITEM"/>
    <OrderItemType description="Work Item" hasTable="N" orderItemTypeId="WORK_ORDER_ITEM"/>
    <OrderItemType description="Rental Item" hasTable="N" orderItemTypeId="RENTAL_ORDER_ITEM"/>
    <OrderItemType description="Bulk Item" hasTable="N" orderItemTypeId="BULK_ORDER_ITEM"/>

    <OrderType description="Purchase" hasTable="N" orderTypeId="PURCHASE_ORDER"/>
    <OrderType description="Sales" hasTable="N" orderTypeId="SALES_ORDER"/>

    <OrderItemAssocType description="Purchase Order" hasTable="N" orderItemAssocTypeId="PURCHASE_ORDER"/>
    <OrderItemAssocType description="Drop Shipment" hasTable="N" orderItemAssocTypeId="DROP_SHIPMENT"/>
    <OrderItemAssocType description="Return Replacement" hasTable="N" orderItemAssocTypeId="REPLACEMENT"/>
    <OrderItemAssocType description="New Version" hasTable="N" orderItemAssocTypeId="NEW_VERSION"/>
    <OrderItemAssocType description="Exchange Order" hasTable="N" orderItemAssocTypeId="EXCHANGE"/>

    <EnumerationType description="Order Sales Channel" enumTypeId="ORDER_SALES_CHANNEL" hasTable="N"/>
    <Enumeration description="Web Channel" enumCode="WEB_CHANNEL" enumId="WEB_SALES_CHANNEL" sequenceId="01" enumTypeId="ORDER_SALES_CHANNEL"/>
    <Enumeration description="Fax Channel" enumCode="FAX_CHANNEL" enumId="FAX_SALES_CHANNEL" sequenceId="03" enumTypeId="ORDER_SALES_CHANNEL"/>
    <Enumeration description="Phone Channel" enumCode="PHONE_CHANNEL" enumId="PHONE_SALES_CHANNEL" sequenceId="04" enumTypeId="ORDER_SALES_CHANNEL"/>
    <Enumeration description="E-Mail Channel" enumCode="EMAIL_CHANNEL" enumId="EMAIL_SALES_CHANNEL" sequenceId="05" enumTypeId="ORDER_SALES_CHANNEL"/>
    <Enumeration description="Snail Mail Channel" enumCode="SNAIL_CHANNEL" enumId="SNAIL_SALES_CHANNEL" sequenceId="06" enumTypeId="ORDER_SALES_CHANNEL"/>
    <Enumeration description="Affiliate Channel" enumCode="AFFIL_CHANNEL" enumId="AFFIL_SALES_CHANNEL" sequenceId="07" enumTypeId="ORDER_SALES_CHANNEL"/>
    <Enumeration description="eBay Channel" enumCode="EBAY_CHANNEL" enumId="EBAY_SALES_CHANNEL" sequenceId="08" enumTypeId="ORDER_SALES_CHANNEL"/>
    <Enumeration description="Unknown Channel" enumCode="UNKOWN_CHANNEL" enumId="UNKNWN_SALES_CHANNEL" sequenceId="99" enumTypeId="ORDER_SALES_CHANNEL"/>
    <EnumerationType description="Order Item Change Type" enumTypeId="ODR_ITM_CHANGE_TYPE" hasTable="N"/>
    <Enumeration description="Order Item Update" enumCode="ITM_UPDATE" enumId="ODR_ITM_UPDATE" sequenceId="01" enumTypeId="ODR_ITM_CHANGE_TYPE"/>
    <Enumeration description="Order Item Cancel" enumCode="ITM_CANCEL" enumId="ODR_ITM_CANCEL" sequenceId="02" enumTypeId="ODR_ITM_CHANGE_TYPE"/>
    <Enumeration description="Order Item Append" enumCode="ITM_APPEND" enumId="ODR_ITM_APPEND" sequenceId="03" enumTypeId="ODR_ITM_CHANGE_TYPE"/>
    <EnumerationType description="Order Item Change Reason" enumTypeId="ODR_ITM_CH_REASON" hasTable="N"/>
    <Enumeration description="Mis-Ordered Item" enumCode="MISORDER" enumId="OICR_MISORDER_ITEM" sequenceId="01" enumTypeId="ODR_ITM_CH_REASON"/>
    <Enumeration description="Changed Mind" enumCode="CHANGE_MIND" enumId="OICR_CHANGE_MIND" sequenceId="02" enumTypeId="ODR_ITM_CH_REASON"/>

    <QuoteType description="Other" hasTable="N" quoteTypeId="OTHER_QUOTE"/>
    <QuoteType description="Product" hasTable="N" quoteTypeId="PRODUCT_QUOTE"/>
    <QuoteType description="Proposal" hasTable="N" quoteTypeId="PROPOSAL"/>
    <QuoteType description="Product Purchase" hasTable="N" quoteTypeId="PURCHASE_QUOTE"/>

    <RequirementType description="Customer Requirement" hasTable="N" requirementTypeId="CUSTOMER_REQUIREMENT"/>
    <RequirementType description="Internal Requirement" hasTable="N" requirementTypeId="INTERNAL_REQUIREMENT"/>
    <RequirementType description="Product Requirement" hasTable="N" requirementTypeId="PRODUCT_REQUIREMENT"/>
    <RequirementType description="Work Requirement" hasTable="N" requirementTypeId="WORK_REQUIREMENT"/>

    <ShoppingListType description="Wish List" shoppingListTypeId="SLT_WISH_LIST"/>
    <ShoppingListType description="Gift Registry" shoppingListTypeId="SLT_GIFT_REG"/>
    <ShoppingListType description="Automatic Re-Orders" shoppingListTypeId="SLT_AUTO_REODR"/>
    <ShoppingListType description="Frequent Purchases" shoppingListTypeId="SLT_FREQ_PURCHASES"/>
    <ShoppingListType description="Special Purpose" shoppingListTypeId="SLT_SPEC_PURP"/>

    <!-- order and order item status -->
    <StatusType description="Order" hasTable="N" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Created" sequenceId="01" statusCode="CREATED" statusId="ORDER_CREATED" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Processing" sequenceId="04" statusCode="PROCESSING" statusId="ORDER_PROCESSING" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Approved" sequenceId="05" statusCode="APPROVED" statusId="ORDER_APPROVED" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Sent" sequenceId="03" statusCode="SENT" statusId="ORDER_SENT" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Held" sequenceId="06" statusCode="HELD" statusId="ORDER_HOLD" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Completed" sequenceId="10" statusCode="COMPLETED" statusId="ORDER_COMPLETED" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Rejected" sequenceId="98" statusCode="REJECTED" statusId="ORDER_REJECTED" statusTypeId="ORDER_STATUS"/>
    <StatusItem description="Cancelled" sequenceId="99" statusCode="CANCELLED" statusId="ORDER_CANCELLED" statusTypeId="ORDER_STATUS"/>

    <StatusType description="Order Item" hasTable="N" parentTypeId="ORDER_STATUS" statusTypeId="ORDER_ITEM_STATUS"/>
    <StatusItem description="Created" sequenceId="01" statusCode="CREATED" statusId="ITEM_CREATED" statusTypeId="ORDER_ITEM_STATUS"/>
    <StatusItem description="Approved" sequenceId="05" statusCode="APPROVED" statusId="ITEM_APPROVED" statusTypeId="ORDER_ITEM_STATUS"/>
    <StatusItem description="Completed" sequenceId="10" statusCode="COMPLETED" statusId="ITEM_COMPLETED" statusTypeId="ORDER_ITEM_STATUS"/>
    <StatusItem description="Rejected" sequenceId="98" statusCode="REJECTED" statusId="ITEM_REJECTED" statusTypeId="ORDER_ITEM_STATUS"/>
    <StatusItem description="Cancelled" sequenceId="99" statusCode="CANCELLED" statusId="ITEM_CANCELLED" statusTypeId="ORDER_ITEM_STATUS"/>

    <StatusValidChange statusId="ORDER_CREATED" statusIdTo="ORDER_PROCESSING" transitionName="Process Order"/>
    <StatusValidChange statusId="ORDER_CREATED" statusIdTo="ORDER_APPROVED" transitionName="Approve Order"/>
    <StatusValidChange statusId="ORDER_CREATED" statusIdTo="ORDER_HOLD" transitionName="Hold Order"/>
    <StatusValidChange statusId="ORDER_CREATED" statusIdTo="ORDER_REJECTED" transitionName="Reject Order"/>
    <StatusValidChange statusId="ORDER_CREATED" statusIdTo="ORDER_CANCELLED" transitionName="Cancel Order"/>
    <StatusValidChange statusId="ORDER_PROCESSING" statusIdTo="ORDER_HOLD" transitionName="Hold Order"/>
    <StatusValidChange statusId="ORDER_PROCESSING" statusIdTo="ORDER_APPROVED" transitionName="Approve Order"/>
    <StatusValidChange statusId="ORDER_PROCESSING" statusIdTo="ORDER_REJECTED" transitionName="Reject Order"/>
    <StatusValidChange statusId="ORDER_PROCESSING" statusIdTo="ORDER_CANCELLED" transitionName="Cancel Order"/>
    <StatusValidChange statusId="ORDER_APPROVED" statusIdTo="ORDER_SENT" transitionName="Send Order"/>
    <StatusValidChange statusId="ORDER_APPROVED" statusIdTo="ORDER_PROCESSING" transitionName="Process Order"/>
    <StatusValidChange statusId="ORDER_APPROVED" statusIdTo="ORDER_COMPLETED" transitionName="Complete Order"/>
    <StatusValidChange statusId="ORDER_APPROVED" statusIdTo="ORDER_CANCELLED" transitionName="Cancel Order"/>
    <StatusValidChange statusId="ORDER_APPROVED" statusIdTo="ORDER_HOLD" transitionName="Hold Order"/>
    <StatusValidChange statusId="ORDER_HOLD" statusIdTo="ORDER_PROCESSING" transitionName="Process Order"/>
    <StatusValidChange statusId="ORDER_HOLD" statusIdTo="ORDER_APPROVED" transitionName="Approve Order"/>
    <StatusValidChange statusId="ORDER_HOLD" statusIdTo="ORDER_CANCELLED" transitionName="Cancel Order"/>
    <StatusValidChange statusId="ORDER_SENT" statusIdTo="ORDER_COMPLETED" transitionName="Order Completed"/>
    <StatusValidChange statusId="ORDER_SENT" statusIdTo="ORDER_CANCELLED" transitionName="Order Cancelled"/>
    <StatusValidChange statusId="ORDER_COMPLETED" statusIdTo="ORDER_APPROVED" transitionName="Approve Order"/>
    <StatusValidChange statusId="ITEM_CREATED" statusIdTo="ITEM_APPROVED" transitionName="Approve Item"/>
    <StatusValidChange statusId="ITEM_CREATED" statusIdTo="ITEM_REJECTED" transitionName="Reject Item"/>
    <StatusValidChange statusId="ITEM_CREATED" statusIdTo="ITEM_CANCELLED" transitionName="Cancel Item"/>
    <StatusValidChange statusId="ITEM_APPROVED" statusIdTo="ITEM_COMPLETED" transitionName="Complete Item"/>
    <StatusValidChange statusId="ITEM_APPROVED" statusIdTo="ITEM_CANCELLED" transitionName="Cancel Item"/>
    <StatusValidChange statusId="ITEM_COMPLETED" statusIdTo="ITEM_APPROVED" transitionName="Approve Item"/>

    <!-- order payment pref status -->
    <StatusType description="Payment Preference" hasTable="N" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Not-Received" sequenceId="01" statusCode="NOT_RECEIVED" statusId="PAYMENT_NOT_RECEIVED" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Received" sequenceId="02" statusCode="RECEIVED" statusId="PAYMENT_RECEIVED" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Not-Authorized" sequenceId="01" statusCode="NOT_AUTHORIZED" statusId="PAYMENT_NOT_AUTH" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Authorized" sequenceId="02" statusCode="AUTHORIZED" statusId="PAYMENT_AUTHORIZED" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Settled" sequenceId="03" statusCode="SETTLED" statusId="PAYMENT_SETTLED" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Declined" sequenceId="04" statusCode="DECLINED" statusId="PAYMENT_DECLINED" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Refunded" sequenceId="05" statusCode="REFUNDED" statusId="PAYMENT_REFUNDED" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusItem description="Cancelled" sequenceId="99" statusCode="CANCELLED" statusId="PAYMENT_CANCELLED" statusTypeId="PAYMENT_PREF_STATUS"/>
    <StatusValidChange statusId="PAYMENT_NOT_RECEIVED" statusIdTo="PAYMENT_RECEIVED" transitionName="Payment Received"/>
    <StatusValidChange statusId="PAYMENT_NOT_RECEIVED" statusIdTo="PAYMENT_CANCELLED" transitionName="Payment Cancelled"/>
    <StatusValidChange statusId="PAYMENT_NOT_AUTH" statusIdTo="PAYMENT_AUTHORIZED" transitionName="Payment Authorized"/>
    <StatusValidChange statusId="PAYMENT_NOT_AUTH" statusIdTo="PAYMENT_CANCELLED" transitionName="Payment Cancelled"/>
    <StatusValidChange statusId="PAYMENT_AUTHORIZED" statusIdTo="PAYMENT_SETTLED" transitionName="Payment Settled"/>
    <StatusValidChange statusId="PAYMENT_AUTHORIZED" statusIdTo="PAYMENT_CANCELLED" transitionName="Payment Cancelled"/>
    <StatusValidChange statusId="PAYMENT_SETTLED" statusIdTo="PAYMENT_REFUNDED" transitionName="Payment Refunded"/>

    <!-- order delivery schedule status -->
    <StatusType description="Order Delivery Schedule" hasTable="N" statusTypeId="ORDER_DEL_SCH"/>
    <StatusItem description="Supplier Submitted" sequenceId="01" statusCode="SUBMITTED" statusId="ODS_SUBMITTED" statusTypeId="ORDER_DEL_SCH"/>
    <StatusItem description="Accepted" sequenceId="02" statusCode="ACCEPTED" statusId="ODS_ACCEPTED" statusTypeId="ORDER_DEL_SCH"/>
    <StatusItem description="Schedule Approved" sequenceId="03" statusCode="APPROVED" statusId="ODS_APPROVED" statusTypeId="ORDER_DEL_SCH"/>
    <StatusItem description="Delivery Arranged" sequenceId="04" statusCode="ARRANGED" statusId="ODS_ARRANGED" statusTypeId="ORDER_DEL_SCH"/>
    <StatusItem description="Delivery Cancelled" sequenceId="99" statusCode="CANCELLED" statusId="ODS_CANCELLED" statusTypeId="ORDER_DEL_SCH"/>
    <StatusValidChange statusId="ODS_SUBMITTED" statusIdTo="ODS_ACCEPTED" transitionName="Accept Delivery Information"/>
    <StatusValidChange statusId="ODS_ACCEPTED" statusIdTo="ODS_APPROVED" transitionName="Approve Delivery Schedule"/>
    <StatusValidChange statusId="ODS_APPROVED" statusIdTo="ODS_ARRANGED" transitionName="Arrange Delivery"/>
    <StatusValidChange statusId="ODS_SUBMITTED" statusIdTo="ODS_CANCELLED" transitionName="Cancel Delivery"/>
    <StatusValidChange statusId="ODS_ACCEPTED" statusIdTo="ODS_CANCELLED" transitionName="Cancel Delivery"/>
    <StatusValidChange statusId="ODS_APPROVED" statusIdTo="ODS_CANCELLED" transitionName="Cancel Delivery"/>
    <StatusValidChange statusId="ODS_ARRANGED" statusIdTo="ODS_CANCELLED" transitionName="Cancel Delivery"/>

    <!-- order return status for returns to customers -->
    <StatusType description="Order Return Status For Customer Returns" hasTable="N" statusTypeId="ORDER_RETURN_STTS"/>
    <StatusItem description="Requested" sequenceId="01" statusCode="REQUESTED" statusId="RETURN_REQUESTED" statusTypeId="ORDER_RETURN_STTS"/>
    <StatusItem description="Accepted" sequenceId="02" statusCode="ACCEPTED" statusId="RETURN_ACCEPTED" statusTypeId="ORDER_RETURN_STTS"/>
    <StatusItem description="Received" sequenceId="03" statusCode="RECEIVED" statusId="RETURN_RECEIVED" statusTypeId="ORDER_RETURN_STTS"/>
    <StatusItem description="Completed" sequenceId="10" statusCode="COMPLETED" statusId="RETURN_COMPLETED" statusTypeId="ORDER_RETURN_STTS"/>
    <StatusItem description="Manual Refund Required" sequenceId="11" statusCode="MANUAL_REFUND" statusId="RETURN_MAN_REFUND" statusTypeId="ORDER_RETURN_STTS"/>
    <StatusItem description="Cancelled" sequenceId="99" statusCode="CANCELLED" statusId="RETURN_CANCELLED" statusTypeId="ORDER_RETURN_STTS"/>
    <StatusValidChange statusId="RETURN_REQUESTED" statusIdTo="RETURN_ACCEPTED" transitionName="Requested Return Accepted"/>
    <StatusValidChange statusId="RETURN_REQUESTED" statusIdTo="RETURN_CANCELLED" transitionName="Requested Return Cancelled"/>
    <StatusValidChange statusId="RETURN_ACCEPTED" statusIdTo="RETURN_RECEIVED" transitionName="Accepted Return Received"/>
    <StatusValidChange statusId="RETURN_ACCEPTED" statusIdTo="RETURN_CANCELLED" transitionName="Accepted Return Cancelled"/>
    <StatusValidChange statusId="RETURN_RECEIVED" statusIdTo="RETURN_COMPLETED" transitionName="Received Return Completed"/>
    <StatusValidChange statusId="RETURN_RECEIVED" statusIdTo="RETURN_CANCELLED" transitionName="Received Return Cancelled"/>
    <StatusValidChange statusId="RETURN_RECEIVED" statusIdTo="RETURN_MAN_REFUND" transitionName="Received Return Requires Manual Refund"/>
    <!-- order return status for returns to suppliers -->
    <StatusType description="Order Return Status For Supplier Returns" hasTable="N" statusTypeId="PORDER_RETURN_STTS"/>
    <StatusItem description="Requested" sequenceId="01" statusCode="REQUESTED" statusId="SUP_RETURN_REQUESTED" statusTypeId="PORDER_RETURN_STTS"/>
    <StatusItem description="Accepted" sequenceId="02" statusCode="ACCEPTED" statusId="SUP_RETURN_ACCEPTED" statusTypeId="PORDER_RETURN_STTS"/>
    <StatusItem description="Shipped" sequenceId="03" statusCode="SHIPPED" statusId="SUP_RETURN_SHIPPED" statusTypeId="PORDER_RETURN_STTS"/>
    <StatusItem description="Completed" sequenceId="10" statusCode="COMPLETED" statusId="SUP_RETURN_COMPLETED" statusTypeId="PORDER_RETURN_STTS"/>
    <StatusItem description="Cancelled" sequenceId="99" statusCode="CANCELLED" statusId="SUP_RETURN_CANCELLED" statusTypeId="PORDER_RETURN_STTS"/>
    <StatusValidChange statusId="SUP_RETURN_REQUESTED" statusIdTo="SUP_RETURN_ACCEPTED" transitionName="Requested Return Accepted"/>
    <StatusValidChange statusId="SUP_RETURN_REQUESTED" statusIdTo="SUP_RETURN_CANCELLED" transitionName="Requested Return Cancelled"/>
    <StatusValidChange statusId="SUP_RETURN_ACCEPTED" statusIdTo="SUP_RETURN_SHIPPED" transitionName="Accepted Return Shipped"/>
    <StatusValidChange statusId="SUP_RETURN_ACCEPTED" statusIdTo="SUP_RETURN_CANCELLED" transitionName="Accepted Return Cancelled"/>
    <StatusValidChange statusId="SUP_RETURN_SHIPPED" statusIdTo="SUP_RETURN_COMPLETED" transitionName="Shipped Return Completed"/>
    <StatusValidChange statusId="SUP_RETURN_SHIPPED" statusIdTo="SUP_RETURN_CANCELLED" transitionName="Shipped Return Cancelled"/>

    <!-- CustRequest statuses -->
    <StatusType description="Custom Request Status" hasTable="N" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Draft" sequenceId="00" statusCode="DRAFT" statusId="CRQ_DRAFT" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Submitted" sequenceId="01" statusCode="SUBMITTED" statusId="CRQ_SUBMITTED" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Accepted" sequenceId="02" statusCode="ACCEPTED" statusId="CRQ_ACCEPTED" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Reviewed" sequenceId="03" statusCode="REVIEWED" statusId="CRQ_REVIEWED" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Pending Cust." sequenceId="09" statusCode="PENDING" statusId="CRQ_PENDING" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Completed" sequenceId="04" statusCode="COMPLETED" statusId="CRQ_COMPLETED" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Rejected" sequenceId="98" statusCode="REJECTED" statusId="CRQ_REJECTED" statusTypeId="CUSTREQ_STTS"/>
    <StatusItem description="Cancelled" sequenceId="99" statusCode="CANCELLED" statusId="CRQ_CANCELLED" statusTypeId="CUSTREQ_STTS"/>
    <StatusValidChange statusId="CRQ_DRAFT" statusIdTo="CRQ_ACCEPTED" transitionName="Accept Request"/>
    <StatusValidChange statusId="CRQ_DRAFT" statusIdTo="CRQ_SUBMITTED" transitionName="Submit Request"/>
    <StatusValidChange statusId="CRQ_DRAFT" statusIdTo="CRQ_CANCELLED" transitionName="Cancel Request"/>
    <StatusValidChange statusId="CRQ_SUBMITTED" statusIdTo="CRQ_ACCEPTED" transitionName="Accept Request"/>
    <StatusValidChange statusId="CRQ_SUBMITTED" statusIdTo="CRQ_COMPLETED" transitionName="Complete Request"/>
    <StatusValidChange statusId="CRQ_SUBMITTED" statusIdTo="CRQ_REJECTED" transitionName="Reject Request"/>
    <StatusValidChange statusId="CRQ_SUBMITTED" statusIdTo="CRQ_CANCELLED" transitionName="Cancel Request"/>
    <StatusValidChange statusId="CRQ_SUBMITTED" statusIdTo="CRQ_PENDING" transitionName="Pending customer"/>
    <StatusValidChange statusId="CRQ_PENDING" statusIdTo="CRQ_SUBMITTED" transitionName="Submit Request"/>
    <StatusValidChange statusId="CRQ_PENDING" statusIdTo="CRQ_ACCEPTED" transitionName="Accept Request"/>
    <StatusValidChange statusId="CRQ_PENDING" statusIdTo="CRQ_REVIEWED" transitionName="Review Request"/>
    <StatusValidChange statusId="CRQ_PENDING" statusIdTo="CRQ_CANCELLED" transitionName="Cancel Request"/>
    <StatusValidChange statusId="CRQ_ACCEPTED" statusIdTo="CRQ_REVIEWED" transitionName="Review Request"/>
    <StatusValidChange statusId="CRQ_ACCEPTED" statusIdTo="CRQ_COMPLETED" transitionName="Complete Request"/>
    <StatusValidChange statusId="CRQ_ACCEPTED" statusIdTo="CRQ_CANCELLED" transitionName="Cancel Request"/>
    <StatusValidChange statusId="CRQ_ACCEPTED" statusIdTo="CRQ_PENDING" transitionName="Pending Customer"/>
    <StatusValidChange statusId="CRQ_REVIEWED" statusIdTo="CRQ_COMPLETED" transitionName="Complete Request"/>
    <StatusValidChange statusId="CRQ_REVIEWED" statusIdTo="CRQ_CANCELLED" transitionName="Cancel Request"/>
    <StatusValidChange statusId="CRQ_REVIEWED" statusIdTo="CRQ_PENDING" transitionName="Pending Customer"/>
    <StatusValidChange statusId="CRQ_COMPLETED" statusIdTo="CRQ_REVIEWED" transitionName="Re-open Request"/>

    <!-- Requirement statuses -->
    <StatusType description="Requirement Status" hasTable="N" statusTypeId="REQUIREMENT_STATUS"/>
    <StatusItem description="Proposed" sequenceId="01" statusCode="PROPOSED" statusId="REQ_PROPOSED" statusTypeId="REQUIREMENT_STATUS"/>
    <StatusItem description="Created" sequenceId="01" statusCode="CREATED" statusId="REQ_CREATED" statusTypeId="REQUIREMENT_STATUS"/>
    <StatusItem description="Approved" sequenceId="02" statusCode="APPROVED" statusId="REQ_APPROVED" statusTypeId="REQUIREMENT_STATUS"/>
    <StatusItem description="Ordered" sequenceId="03" statusCode="ORDERED" statusId="REQ_ORDERED" statusTypeId="REQUIREMENT_STATUS"/>
    <StatusItem description="Rejected" sequenceId="98" statusCode="REJECTED" statusId="REQ_REJECTED" statusTypeId="REQUIREMENT_STATUS"/>
    <StatusValidChange statusId="REQ_PROPOSED" statusIdTo="REQ_APPROVED" transitionName="Accept Requirement"/>
    <StatusValidChange statusId="REQ_PROPOSED" statusIdTo="REQ_REJECTED" transitionName="Reject Requirement"/>
    <StatusValidChange statusId="REQ_CREATED" statusIdTo="REQ_APPROVED" transitionName="Accept Requirement"/>
    <StatusValidChange statusId="REQ_CREATED" statusIdTo="REQ_REJECTED" transitionName="Reject Requirement"/>
    <StatusValidChange statusId="REQ_APPROVED" statusIdTo="REQ_ORDERED" transitionName="Order Requirement"/>
    <StatusValidChange statusId="REQ_APPROVED" statusIdTo="REQ_REJECTED" transitionName="Reject Requirement"/>

    <!-- Quote statuses -->
    <StatusType description="Quote Status" hasTable="N" statusTypeId="QUOTE_STATUS"/>
    <StatusItem description="Created" sequenceId="01" statusCode="CREATED" statusId="QUO_CREATED" statusTypeId="QUOTE_STATUS"/>
    <StatusItem description="Approved" sequenceId="02" statusCode="APPROVED" statusId="QUO_APPROVED" statusTypeId="QUOTE_STATUS"/>
    <StatusItem description="Ordered" sequenceId="03" statusCode="ORDERED" statusId="QUO_ORDERED" statusTypeId="QUOTE_STATUS"/>
    <StatusItem description="Rejected" sequenceId="98" statusCode="REJECTED" statusId="QUO_REJECTED" statusTypeId="QUOTE_STATUS"/>
    <StatusValidChange statusId="QUO_CREATED" statusIdTo="QUO_APPROVED" transitionName="Accept Quote"/>
    <StatusValidChange statusId="QUO_CREATED" statusIdTo="QUO_REJECTED" transitionName="Reject Quote"/>
    <StatusValidChange statusId="QUO_APPROVED" statusIdTo="QUO_ORDERED" transitionName="Order Quote"/>
    <StatusValidChange statusId="QUO_APPROVED" statusIdTo="QUO_REJECTED" transitionName="Reject Quote"/>

    <!-- Return Adjustment Types-->
    <ReturnAdjustmentType description="Return Promotion" hasTable="N" returnAdjustmentTypeId="RET_PROMOTION_ADJ"/>
    <ReturnAdjustmentType description="Return Replacement" hasTable="N" returnAdjustmentTypeId="RET_REPLACE_ADJ"/>
    <ReturnAdjustmentType description="Return Discount" hasTable="N" returnAdjustmentTypeId="RET_DISCOUNT_ADJ"/>
    <ReturnAdjustmentType description="Return Fee" hasTable="N" returnAdjustmentTypeId="RET_FEE_ADJ"/>
    <ReturnAdjustmentType description="Return Miscellaneous Charges" hasTable="N" returnAdjustmentTypeId="RET_MISC_ADJ"/>
    <ReturnAdjustmentType description="Return Sales Tax" hasTable="N" returnAdjustmentTypeId="RET_SALES_TAX_ADJ"/>
    <ReturnAdjustmentType description="Return VAT Tax" hasTable="N" returnAdjustmentTypeId="RET_VAT_TAX_ADJ"/>
    <ReturnAdjustmentType description="Return VAT Price Correction" hasTable="N" returnAdjustmentTypeId="RET_VAT_PC_ADJ"/>
    <ReturnAdjustmentType description="Return Shipping and Handling" hasTable="N" returnAdjustmentTypeId="RET_SHIPPING_ADJ"/>
    <ReturnAdjustmentType description="Return Surcharge" hasTable="N" returnAdjustmentTypeId="RET_SURCHARGE_ADJ"/>
    <ReturnAdjustmentType description="Return Additional Feature" hasTable="N" returnAdjustmentTypeId="RET_ADD_FEATURE_ADJ"/>
    <ReturnAdjustmentType description="Return Warranty" hasTable="N" returnAdjustmentTypeId="RET_WARRANTY_ADJ"/>
    <ReturnAdjustmentType description="Return Marketing Package Adjustment" hasTable="N" returnAdjustmentTypeId="RET_MKTG_PKG_ADJ"/>
    <ReturnAdjustmentType description="Return Manual Adjustment" hasTable="N" returnAdjustmentTypeId="RET_MAN_ADJ"/>

    <!-- Return Header Types -->
    <ReturnHeaderType description="Return from Customer" returnHeaderTypeId="CUSTOMER_RETURN"/>
    <ReturnHeaderType description="Return to Vendor" returnHeaderTypeId="VENDOR_RETURN"/>

    <!-- return item types for returns -->
    <ReturnItemType description="Return Non-Product Item" returnItemTypeId="RET_NPROD_ITEM"/>
    <ReturnItemType description="Return Product Item" returnItemTypeId="RET_PROD_ITEM"/>
    <ReturnItemType description="Return Finished Good Item" returnItemTypeId="RET_FPROD_ITEM" parentTypeId="RET_PROD_ITEM"/>
    <ReturnItemType description="Return Digital Good Item" returnItemTypeId="RET_DPROD_ITEM" parentTypeId="RET_PROD_ITEM"/>
    <ReturnItemType description="Return Finished/Digital Good Item" returnItemTypeId="RET_FDPROD_ITEM" parentTypeId="RET_PROD_ITEM"/>
    <ReturnItemType description="Return Raw Material Good Item" returnItemTypeId="RET_RPROD_ITEM" parentTypeId="RET_PROD_ITEM"/>
    <ReturnItemType description="Return Product-Feature Item" returnItemTypeId="RET_PROD_FEATR_ITEM" parentTypeId="RET_PROD_ITEM"/>
    <ReturnItemType description="Return Service Product Item" returnItemTypeId="RET_SPROD_ITEM" parentTypeId="RET_PROD_ITEM"/>

    <ReturnItemType description="Return Work-Effort Item" returnItemTypeId="RET_WE_ITEM" parentTypeId="RET_NPROD_ITEM"/>
    <ReturnItemType description="Return Time-Entry Item" returnItemTypeId="RET_TE_ITEM" parentTypeId="RET_NPROD_ITEM"/>
    
    <ReturnItemType description="Return Raw Material Item" returnItemTypeId="RET_MPROD_ITEM" parentTypeId="RET_PROD_ITEM"/>

    <!-- maps product types to return item types for product order items, order item types to return item types for other order items
         and order adjustment types to return adjustment types. Separate mappings for different types of returns (customer vs. vendor) -->
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="FINISHED_GOOD" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="MARKETING_PKG_AUTO" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="MARKETING_PKG_PICK" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="AGGREGATED_CONF" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="DIGITAL_GOOD" returnItemTypeId="RET_DPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="FINDIG_GOOD" returnItemTypeId="RET_FDPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="RAW_MATERIAL" returnItemTypeId="RET_RPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="PROMOTION_ADJUSTMENT" returnItemTypeId="RET_PROMOTION_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="REPLACE_ADJUSTMENT" returnItemTypeId="RET_REPLACE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="DISCOUNT_ADJUSTMENT" returnItemTypeId="RET_DISCOUNT_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="FEE" returnItemTypeId="RET_FEE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="MISCELLANEOUS_CHARGE" returnItemTypeId="RET_MISC_CHARGE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="SALES_TAX" returnItemTypeId="RET_SALES_TAX_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="VAT_TAX" returnItemTypeId="RET_VAT_TAX_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="VAT_PRICE_CORRECT" returnItemTypeId="RET_VAT_PC_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="SHIPPING_CHARGES" returnItemTypeId="RET_SHIPPING_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="SURCHARGE_ADJUSTMENT" returnItemTypeId="RET_SURCHARGE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="ADDITIONAL_FEATURE" returnItemTypeId="RET_ADD_FEATURE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="WARRANTY_ADJUSTMENT" returnItemTypeId="RET_WARRANTY_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="RENTAL_ORDER_ITEM" returnItemTypeId="RET_FPROD_ITEM" />
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="ASSET_USAGE_OUT_IN" returnItemTypeId="RET_FPROD_ITEM" />
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="SERVICE_PRODUCT" returnItemTypeId="RET_SPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="SERVICE" returnItemTypeId="RET_SPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="RAW_MATERIAL" returnItemTypeId="RET_MPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="FINISHED_GOOD" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="MARKETING_PKG_AUTO" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="MARKETING_PKG_PICK" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="AGGREGATED_CONF" returnItemTypeId="RET_FPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="DIGITAL_GOOD" returnItemTypeId="RET_DPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="FINDIG_GOOD" returnItemTypeId="RET_FDPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="RAW_MATERIAL" returnItemTypeId="RET_RPROD_ITEM"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="PROMOTION_ADJUSTMENT" returnItemTypeId="RET_PROMOTION_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="REPLACE_ADJUSTMENT" returnItemTypeId="RET_REPLACE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="DISCOUNT_ADJUSTMENT" returnItemTypeId="RET_DISCOUNT_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="FEE" returnItemTypeId="RET_FEE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="MISCELLANEOUS_CHARGE" returnItemTypeId="RET_MISC_CHARGE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="SALES_TAX" returnItemTypeId="RET_SALES_TAX_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="VAT_TAX" returnItemTypeId="RET_VAT_TAX_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="VAT_PRICE_CORRECT" returnItemTypeId="RET_VAT_PC_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="SHIPPING_CHARGES" returnItemTypeId="RET_SHIPPING_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="SURCHARGE_ADJUSTMENT" returnItemTypeId="RET_SURCHARGE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="ADDITIONAL_FEATURE" returnItemTypeId="RET_ADD_FEATURE_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="WARRANTY_ADJUSTMENT" returnItemTypeId="RET_WARRANTY_ADJ"/>
    <ReturnItemTypeMap returnHeaderTypeId="VENDOR_RETURN" returnItemMapKey="RAW_MATERIAL" returnItemTypeId="RET_MPROD_ITEM"/>
    <!-- Return Reasons -->
    <ReturnReason sequenceId="01" returnReasonId="RTN_NOT_WANT" description="Did Not Want Item"/>
    <ReturnReason sequenceId="02" returnReasonId="RTN_DEFECTIVE_ITEM" description="Defective Item"/>
    <ReturnReason sequenceId="03" returnReasonId="RTN_MISSHIP_ITEM" description="Mis-Shipped Item"/>
    <ReturnReason sequenceId="04" returnReasonId="RTN_DIG_FILL_FAIL" description="Digital Fulfillment Failed"/>
    <ReturnReason sequenceId="05" returnReasonId="RTN_COD_REJECT" description="COD Payment Rejected"/>
    <ReturnReason sequenceId="06" returnReasonId="RTN_SIZE_EXCHANGE" description="Size Exchange"/>
    <ReturnReason sequenceId="07" returnReasonId="RTN_NORMAL_RETURN" description="Normal Return"/>
    <!-- Return Types -->
    <ReturnType sequenceId="01" returnTypeId="RTN_CREDIT" description="Store Credit"/>
    <ReturnType sequenceId="02" returnTypeId="RTN_REFUND" description="Refund"/>
    <ReturnType sequenceId="03" returnTypeId="RTN_REPLACE" description="Wait Replacement"/>
    <ReturnType sequenceId="04" returnTypeId="RTN_CSREPLACE" description="Cross-Ship Replacement"/>
    <ReturnType sequenceId="05" returnTypeId="RTN_REPAIR_REPLACE" description="Repair Replacement"/>
    <ReturnType sequenceId="06" returnTypeId="RTN_WAIT_REPLACE_RES" description="Wait Replacement Reserved"/>
    <ReturnType sequenceId="07" returnTypeId="RTN_REPLACE_IMMEDIAT" description="Replace Immediately"/>
    <ReturnType sequenceId="08" returnTypeId="RTN_REFUND_IMMEDIATE" description="Refund immediately"/>
    <ReturnType sequenceId="09" returnTypeId="RTN_RENTAL" description="Rental"/>

    <WorkReqFulfType description="Implements" workReqFulfTypeId="WRF_IMPLEMENTS"/>
    <WorkReqFulfType description="Fixes" workReqFulfTypeId="WRF_FIXES"/>
    <WorkReqFulfType description="Deploys" workReqFulfTypeId="WRF_DEPLOYS"/>
    <WorkReqFulfType description="Tests" workReqFulfTypeId="WRF_TESTS"/>
    <WorkReqFulfType description="Delivers" workReqFulfTypeId="WRF_DELIVERS"/>

</entity-engine-xml>