Standard Refund Policy

Last Updated: February 1, 2025

1. Overview
At XYZ, we strive to ensure your complete satisfaction with our platform. If you are not entirely happy with your purchase, you may be eligible for a refund as described below.

2. Eligibility
- Monthly Subscriptions: You may request a full refund within 30 days of your initial subscription charge.
- Annual Subscriptions: You may request a pro-rated refund (the remaining unused portion of your term) within 30 days of your initial annual subscription charge.
- One-Time Purchases and Credits: Refunds on one-time feature purchases or in-app credits are handled on a case-by-case basis and must be requested within 14 days of purchase.

3. How to Request a Refund
1. Log in to your XYZ account at https://app.XYZ.ai.
2. Go to Settings -> Billing -> Refunds.
3. Select the transaction you wish to refund and click Request Refund.
4. In the "Reason" field, briefly describe why you are requesting a refund.
5. Submit your request. You will receive an email confirmation within one business day.

4. Processing Time
- Refunds for credit-card or PayPal payments will be credited back to your original payment method within 5-7 business days after approval.
- In-app credits or wallet balances will be restored within 24 hours of approval.

5. Exceptions and Limitations
- No refunds will be issued for subscription renewals after the initial 30-day period.
- Promotional, gift, or trial subscriptions are non-refundable.
- Refund requests made more than 30 days after the initial charge are subject to review and may be denied.
- We reserve the right to refuse a refund if we suspect abuse of the refund policy.

6. Contact Us
If you have any questions or need assistance, please contact our Support Team at support@XYZ.ai or via the in-app chat.

Thank you for choosing XYZ! We appreciate your business and are committed to delivering a great experience.
