---
description: Boost helpdesk efficiency with Open Ticket AI, the secure, open-source,
  on-premise solution for automating support ticket classification.
features:
  - details: Easily install Open Ticket AI on your own server using Docker.
    icon:
      alt: Server Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/server.svg&filt=negate&w=48
    title: Easy Installation
  - details: Thanks to its adapter-based architecture, Open Ticket AI can connect to
      virtually any helpdesk system like OTOBO, Znuny, or OTRS.
    icon:
      alt: Plug Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/plug.svg&filt=negate&w=48
    title: Flexible Integration
  - details: Automate the classification of support tickets by queue and priority to
      streamline your workflow.
    icon:
      alt: Robot Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/robot.svg&filt=negate&w=48
    title: Automated Classification
  - details: As a fully on-premise solution, all your data is processed locally on your
      infrastructure, ensuring maximum privacy and security.
    icon:
      alt: Lock Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/lock.svg&filt=negate&w=48
    title: High Security
  - details: Open Ticket AI is free and open-source. Benefit from community-driven development
      and complete transparency.
    icon:
      alt: Open Source Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/code-branch.svg&filt=negate&w=48
    title: Open Source
  - details: Customize the processing pipelines, models, and system connections through
      a simple yet powerful configuration file.
    icon:
      alt: Gear Icon
      dark: https://images.weserv.nl/?url=cdn.jsdelivr.net/npm/@fortawesome/fontawesome-free@6/svgs/solid/gear.svg&filt=negate&w=48
    title: Highly Customizable
hero:
  actions:
    - link: /en/products/overview
      text: Get Started
      theme: brand
    - link: /en/products/overview
      text: Feature Overview
      theme: alt
  image:
    alt: Open Ticket AI Logo
    dark: https://softoft.sirv.com/Images/atc-logo-2024-blue.png?w=120&q=80
  name: Open Ticket AI
  tagline: Automate Your Helpdesk. Securely and On-Premise.
  text: ''
layout: home
---

## Explanation Video

<YoutubeVideo
videoId="Kz5kWb8w5Bg"
title="Open Ticket AI — The Open-Source Solution for Automated Ticket Classification"
/>

<OTAIPredictionDemo api-link="products/prediction-api/overview"/>
<ClientOnly>
<AIClassificationAnimation/>
</ClientOnly>


<ServicePackages/>

<SupportPlans/>

<ContactForm/>


