Metadata-Version: 2.1
Name: odoo12-addon-helpdesk-ticket-document-pages
Version: 12.0.2.0.0.99.dev1
Summary: ODOO module to relate helpdesk tickets with knowledge document pages.
Home-page: https://gitlab.com/somitcoop/erp-research/odoo-helpdesk
Author: Som It Cooperatiu SCCL, Som Connexió SCCL, Odoo Community Association (OCA)",
Author-email: support@odoo-community.org
License: AGPL-3
Platform: UNKNOWN
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 12.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.5
Requires-Dist: odoo12-addon-document-page
Requires-Dist: odoo12-addon-document-page-tag
Requires-Dist: odoo12-addon-helpdesk-mgmt
Requires-Dist: odoo (<12.1dev,>=12.0a)

===============================
Helpdesk Ticket Document pages
===============================

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
    :target: https://odoo-community.org/page/development-status
    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
    :alt: License: AGPL-3

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Allows to relate helpdesk tickets with knowledge document pages

**Table of contents**

.. contents::
   :local:

Configuration
=============

No configuration needed for this module.

Usage
=====

- Ticket tags can be linked to document pages.

.. figure:: static/description/document_page.png
   :alt: Document page with "Functional" ticket tag assigned
   :width: 400 px

- Document pages can be search through a smart button from ticket form view.

.. figure:: static/description/ticket.png
   :alt: Ticket with "Functional" tag assigned and document page search button
   :width: 400 px

- If the given ticket is tagged with tags that are themselves related to document pages, those pages will be listed
  in a new window when clicking on the "Document Page" search button

.. figure:: static/description/related_document_pages.png
   :alt: List of related document pages opened with new smart button
   :width: 400 px

- The magnifying glass button from the tree view allows to open up each document page to check on them.

Known issues / Roadmap
======================

There are no issues for the moment.

Bug Tracker
===========

Bugs are tracked on `GitLab Issues <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
~~~~~~~

* SomIT SCCL
* Som Connexio SCCL


Contributors
~~~~~~~~~~~~

* `SomIT SCCL <https://somit.coop>`_:

    * Álvaro Mellado <alvaro.mellado@somit.coop>
    * José Robles <jose.robles@somit.coop>


* `Som Connexio SCCL <https://somconnexio.coop>`_:

    * Gerard Funosas <gerard.funosas@somconnexio.coop>


Maintainers
~~~~~~~~~~~

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

