Metadata-Version: 2.1
Name: odoo-addon-mail_tracking
Version: 18.0.1.0.3
Requires-Python: >=3.10
Requires-Dist: odoo==18.0.*
Summary: Email tracking system for all mails sent
Home-page: https://github.com/OCA/mail
License: AGPL-3
Author: Tecnativa, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 18.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Description-Content-Type: text/x-rst

.. image:: https://odoo-community.org/readme-banner-image
   :target: https://odoo-community.org/get-involved?utm_source=readme
   :alt: Odoo Community Association

==============
Email tracking
==============

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
    :target: https://odoo-community.org/page/development-status
    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
    :alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fmail-lightgray.png?logo=github
    :target: https://github.com/OCA/mail/tree/18.0/mail_tracking
    :alt: OCA/mail
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
    :target: https://translation.odoo-community.org/projects/mail-18-0/mail-18-0-mail_tracking
    :alt: Translate me on Weblate
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
    :target: https://runboat.odoo-community.org/builds?repo=OCA/mail&target_branch=18.0
    :alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon
just right to his name.

**Table of contents**

.. contents::
   :local:

Installation
============

If you're using a multi-database installation (with or without dbfilter
option) where /web/databse/selector returns a list of more than one
database, then you need to add ``mail_tracking`` addon to wide load
addons list (by default, only ``web`` addon), setting ``--load`` option.
For example, ``--load=web,mail,mail_tracking``

Configuration
=============

As there can be scenarios where sending a tracking img in the email body
is not desired, there is a global system parameter
"mail_tracking.tracking_img_disabled" that can be set to True to remove
the tracking img from all outgoing emails. Note that the **Opened**
status will not be available in this case.

Usage
=====

When user sends a message in mail_thread (chatter), for instance in
partner form, then an email tracking is created for each email
notification. Then a status icon will appear just right to name of
notified partner.

These are all available status icons:

|unknown| **Unknown**: No email tracking info available. Maybe this
notified partner has 'Receive Inbox Notifications by Email' == 'Never'

|waiting| **Waiting**: Waiting to be sent

|error| **Error**: Error while sending

|sent| **Sent**: Sent to SMTP server configured

|delivered| **Delivered**: Delivered to final MX server

|opened| **Opened**: Opened by partner

|cc| **Cc**: It's a Carbon-Copy recipient. Can't know the status so is
'Unknown'

|noemail| **No Email**: The partner doesn't have a defined email

|anonuser| **No Partner**: The recipient doesn't have a defined partner

If you want to see all tracking emails and events you can go to

- Settings > Technical > Email > Tracking emails
- Settings > Technical > Email > Tracking events

When the message generates an 'error' status, it will apear on discuss
'Failed' channel. Any view with chatter can show the failed messages
too.

- Discuss

  |image|

- Chatter

  |image1|

You can use "Failed sent messages" filter present in all views to show
records with messages in failed status and that needs an user action.

- Filter

  |image2|

.. |unknown| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/unknown.png
.. |waiting| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/waiting.png
.. |error| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/error.png
.. |sent| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/sent.png
.. |delivered| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/delivered.png
.. |opened| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/opened.png
.. |cc| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/cc.png
.. |noemail| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/no_email.png
.. |anonuser| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/src/img/anon_user.png
.. |image| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/img/failed_message_discuss.png
.. |image1| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/img/failed_message_widget.png
.. |image2| image:: https://raw.githubusercontent.com/OCA/mail/18.0/mail_tracking/static/img/failed_message_filter.png

Known issues / Roadmap
======================

- Integrate with the core ``mail.notification`` model as it overlaps
  with what the ``mail.tracking`` model does. We could add the existing
  features on top of that model and save lots of code lines.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/mail/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/mail/issues/new?body=module:%20mail_tracking%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Tecnativa

Contributors
------------

- `Tecnativa <https://www.tecnativa.com>`__:

  - Pedro M. Baeza
  - Antonio Espinosa
  - David Vidal
  - Ernesto Tejeda
  - Rafael Blasco
  - Alexandre Díaz

- `Eezee-IT <https://www.eezee-it.com>`__:

  - Asma Elferkhsi

- `Vauxoo <https://www.vauxoo.com>`__:

  - Agustín Payen Sandoval

- `Trobz <https://www.trobz.com>`__:

  - Tris Doan

Other credits
-------------

The migration of this module from 17.0 to 18.0 was financially supported
by Camptocamp.

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/mail <https://github.com/OCA/mail/tree/18.0/mail_tracking>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
