# Late arrival policy and handling.

title = "Late Arrival Policy"

content = """
Most spas allow a short grace period (e.g., 10–15 minutes) for late arrivals.
Beyond that, the treatment may need to be shortened or rescheduled to avoid
delaying the next guest.

**Communication:** When a guest arrives late, inform them of the impact
diplomatically. If the treatment can proceed with reduced time, explain the
adjustment. If rescheduling is necessary, offer alternative slots.

**Charges:** Spa policy may require full or partial payment for missed or
shortened appointments due to late arrival. Refer to the specific policy;
do not make ad hoc exceptions without supervisor approval.
"""  # noqa: E501

version = "0.0.1"
