title = "Service Level Agreements"

content = """
Merchant agreements include service level commitments. Operations works within
these to meet support and availability targets.

**API Availability:** Nordstern commits to API uptime per the merchant
agreement. Planned maintenance is communicated in advance. Unplanned
outages are reported via the status page. Credit or remedy may apply
for prolonged breaches.

**Support Response Times:** Tier 1 support aims to respond within
defined hours (e.g., 4–24 hours depending on plan). Critical incidents
may have shorter targets. Escalated issues follow escalation SLA.

**Settlement Timing:** Settlement cycles (T+1, T+2) are part of the
product description. Delays due to scheme or banking issues are
communicated but may not constitute SLA breach if outside Nordstern's
control.

**Dispute Resolution:** Formal disputes under the agreement follow
the dispute resolution clause — typically escalation to account
management, then legal. Operations does not resolve contract disputes.

**Enterprise Customization:** Enterprise and high-volume merchants
may have custom SLAs. Refer to the specific merchant agreement for
their terms.
"""  # noqa: E501

version = "0.0.1"
