title = "Claims Process"

content = """
Claims address damage, loss, or shortage in
shipments. Structured process ensures
resolution and recovery for Indus Bazaar.

**Filing:** Document the claim with date,
description, photos, and value. File within
carrier or contract time limits. Retain
original packaging and labels when possible.
Submit to correct party — carrier, supplier,
or insurer.

**Investigation:** Carrier or insurer may
inspect. Cooperate and provide access.
Gather additional evidence if requested.
Document all communications.

**Resolution:** Accept settlement, reject,
or negotiate. Understand deductibles and
limits. Obtain written settlement. Close
claim in systems. Recover or write off
as appropriate.

**Prevention:** Analyze claim causes.
Address packaging, handling, or carrier
selection. Share learnings with
operations. Track claim rates and
resolution time. Reduce claims over
time through improvement.
"""

version = "0.0.1"
