title = "Quality and Performance Benchmarks"

content = """
Ganges Highway tracks on-time delivery, damage rate, and compliance metrics.
Operations contributes by accurate data entry, timely escalation, and adherence
to procedures. Good performance supports customer retention and pricing.

**On-Time Delivery:** Defined as delivered within the agreed window. Delays should
be logged with reason (e.g. breakdown, check-post, customer delay) so that
improvements can be targeted. Avoid false reporting.

**Damage and Claims:** Fewer claims and faster resolution improve our record.
Correct loading, securing, and handover reduce damage; prompt reporting and
documentation support fair claim resolution.

**Compliance:** Zero tolerance for e-way or permit violations, overload, or
bribery. One serious breach can damage reputation and lead to loss of permit or
customer. Escalate any pressure to compromise.
"""  # noqa: E501

version = "0.0.1"
