title = "Complaint Handling and Resolution"

content = """
Log all complaints with guest name, booking reference, date, and description. Respond
promptly and aim to resolve within your authority (e.g. apology, small gesture, clear
explanation). If the guest seeks compensation or the issue is serious, escalate to
operations or management. Do not admit liability or promise compensation beyond policy
without approval. Follow up in writing and keep a record of the outcome.
"""  # noqa: E501

version = "0.0.1"
