# Wait time communication.

title = "Wait Time Communication"

content = """
When therapists run behind or a guest arrives early, communicate wait times
honestly. Avoid vague answers like "soon" when you can provide an estimate.
Update guests if delays change; they appreciate being kept informed.

**Expectation Setting:** "Your therapist will be ready in about 15 minutes"
is better than leaving the guest wondering. Offer the relaxation lounge,
water, or reading material while they wait.

**Apologies:** If the delay is significant, a brief apology is appropriate.
Do not over-apologize or cast blame on the therapist; focus on the guest's
comfort during the wait.
"""  # noqa: E501

version = "0.0.1"
