title = "Escalation Path"

content = """
When an issue is beyond the scope of the operations agent or requires higher
authority, it should be escalated to the right person or team. Do not delay
escalation for serious incidents.

**Operations Manager:** For capacity conflicts, major delays, or repeated
customer complaints, the Operations Manager can reprioritise or approve
exceptions. For detention, accident, or compliance issues, they coordinate
with safety and legal.

**Safety and Compliance:** Any accident, theft, bribe demand, or regulatory
action must be reported to operations, which will involve safety and compliance
as per policy. Do not attempt to resolve compliance or legal matters at the
field level.

**Commercial:** Pricing, contract terms, and customer commitments are
owned by commercial. Operations may escalate when a request conflicts with
contract or when customer insists on a change that has cost or liability impact.
"""  # noqa: E501

version = "0.0.1"
