title = "Damage and Shortage Claims"

content = """
When a customer reports damage or shortage, the initial response should preserve
evidence and follow company procedure. Do not admit liability at the field level;
escalate to operations and claims handling.

**At Delivery:** If the consignee notes damage or shortage, record it on the POD and
take photos. Retain copies of all documents. Report to operations immediately so that
a formal claim can be logged and the insurer or liability process can be triggered.

**Investigation:** Operations may request driver statement, loading and unloading
records, and photos. Cooperate fully. Falsification or withholding of information
undermines the company's position and may lead to disciplinary action.

**Settlement:** Claims are settled by the designated team in line with contract terms
and insurance. The operations agent does not settle or promise compensation without
authority.
"""  # noqa: E501

version = "0.0.1"
