title = "Customer Service Protocols"

content = """
Customer service at Crimson Horizon is consultative, not transactional. We aim to help
customers find the right product and leave with confidence.

**Greeting and Approach:** Greet within 30 seconds of entry. Approach with an open question
(e.g., "What brings you in today?") rather than "Can I help you?" which invites "no."

**Need Discovery:** Listen before recommending. Understand use case, budget, and preferences.
Avoid over-selling; a wrong fit harms trust and returns.

**Product Demonstration:** When relevant, demonstrate features and benefits. Let the customer
touch, try, or experience the product. Expertise builds authority.

**Closing:** Summarize the selection and confirm satisfaction before checkout. Offer related
items only when genuinely helpful.
"""  # noqa: E501

version = "0.0.1"
