title = "Customer Service Excellence at the Tables"

content = """
Exceptional customer service distinguishes Golden Tiger Casino from competitors.
Table games staff directly shape the guest experience through every interaction.

**First Impressions:**

*Greeting:* Acknowledge every player within 30 seconds of approaching the table.
Welcome them by game name: "Welcome to blackjack" or "Join us at the roulette wheel."

*New Players:* Recognize and welcome first-time players with extra attention. Explain
basic procedures before they need to ask. Never make them feel foolish for not knowing.

*Table Entry:* Guide players to appropriate positions based on table conditions.
Avoid seating new players in seats that disrupt game flow during active play.

**Communication Standards:**

*Clarity:* Explain rules, payouts, and procedures in plain language. Verify
understanding: "Does that make sense?" or "Any questions before we continue?"

*Volume:* Speak clearly and at appropriate volume. Table games are noisy — project
without shouting. Face players when explaining important information.

*Tone:* Maintain enthusiasm without being overwhelming. Match energy to table mood —
excited tables warrant excitement, quiet tables need calm professionalism.

**Handling Mistakes:**

*Ownership:* If you make an error, acknowledge it immediately and correct it
transparently. "I apologize, I dealt past your hand. Let me correct that."

*Correction Process:* Call the floor supervisor for any errors affecting wagers.
Document what occurred. Never try to hide errors or guess at resolutions.

*Player Perspective:* Understand that errors affect player trust. A sincere apology
and proper correction often strengthens rather than damages relationships.

**Difficult Situations:**

*Angry Players:* Remain calm. Don't escalate. Listen fully before responding.
"I understand your frustration. Let me get the supervisor to review this with you."

*Losing Streaks:* Acknowledge without patronizing. "Tough run. Cards will turn."
Don't offer false hope or inappropriate sympathy.

*Intoxicated Players:* Monitor closely. Limit service if intoxication affects play.
May require supervisor intervention to assess continued play.

**Building Loyalty:**

Remember regular players' preferences. Use names when known. Celebrate wins appropriately.
Make every guest feel valued regardless of betting level.
"""  # noqa: E501

version = "0.0.1"
