title = "Incident Post-Mortem and RCA Awareness"

content = """
After major incidents, post-mortem reports document
root cause and preventive actions. Support agents
benefit from understanding past incidents to inform
future responses.

**Access:** Post-mortems are typically published
internally. Review those relevant to supported
products and regions.

**Customer Questions:** Customers may ask "what
happened?" after an outage. Use approved summaries
when available. Avoid speculation or blame.

**Learning:** Recurring incident patterns inform
proactive communication and runbook updates.
"""  # noqa: E501

version = "0.0.1"
