"""
Payment handling, check presentation, and financial transaction protocols.
"""

title: str = "Payment Processing and Check Presentation"

content: str = """
The conclusion of the dining experience requires the same attention to detail
as the beginning. Payment handling should be efficient, accurate, and discreet,
leaving guests with a final positive impression.

**Check Presentation**

Present checks only when appropriate:
- Upon guest request: "May we have the check?" signals clear intent
- When guests indicate conclusion (declining dessert/coffee, gathering belongings)
- For business dinners, present to the host unless otherwise specified

Presentation standards:
- Place check presenter or folder discreetly at the host's position
- If uncertain who is hosting, place centrally or present verbally asking
  "Shall I bring the check?"
- Do not present checks while guests are still actively dining or conversing
- Never rush guests by presenting the check prematurely

**Splitting Checks**

When parties request separate checks:
- Ask at the beginning of service if possible: "Will this be on one check or separate?"
- Note this in the POS system to track orders by seat position
- For mid-service requests, do your best to reconstruct orders by person
- Accept that perfect separation may not always be possible; communicate
  clearly how shared items (appetizers, wine, desserts) will be divided

**Payment Methods**

**Credit Cards:**
- Process promptly and return to the guest quickly
- Ensure receipts print clearly with accurate amounts
- Handle cards with care; never write on cards or leave them unattended
- For declined cards, handle discreetly: "I'm having trouble with this card;
do you have another method of payment?"

**Cash:**
- Count change carefully in view of the guest
- Present bills largest to smallest, then coins
- Use a check presenter or small tray for cash and change

**Mobile/Digital Payments:**
- Verify acceptance of specific apps (Apple Pay, Google Pay, Venmo, etc.)
- Follow terminal instructions carefully
- Ensure guest receives confirmation of successful transaction

**Handling Discrepancies**

If there is an error in the check:
- Apologize without excuse
- Correct immediately with manager approval if needed
- Adjust the check visibly and re-present
- For overcharges, offer appropriate compensation (comped item, future discount)

**Gratuity Guidelines**

- Know the house policy on automatic gratuity (typically added for parties
  of 6 or more)
- Never ask guests if they want to add a tip — this is presumptuous
- If guests ask about customary gratuity, respond factually: "Industry standard
  is 18-20% for full-service dining"

**Final Impression**

Thank guests sincerely using their names when possible. The final words should
invite return: "Thank you for dining with us, Mr. Chen. We look forward to
welcoming you back to Velvet Orchid."
"""

version: str = "0.0.1"
