title = "Returns Processing Workflow for E-Commerce"

content = """
A smooth and transparent returns process is a hallmark of the Glacier
Outfitters customer experience. Our returns workflow is designed to be efficient
for our team and hassle-free for our customers, while also protecting the
integrity of our sellable inventory.

**Return Authorization:** Every return must be initiated through our online
portal, which generates a unique Return Merchandise Authorization (RMA) number.
This allows us to track the return from the moment it leaves the customer until
it is received and processed in our warehouse.

**Receiving and Inspection:** Upon arrival, every returned item is carefully
inspected for wear, damage, or missing components. We distinguish between "like-
new" items that can be returned to stock and items that have been used or are
otherwise unsellable.

**Restocking and Refurbishment:** Like-new items are cleaned, repackaged as
needed, and returned to their designated storage location in the warehouse.
Items with minor defects or wear may be moved to our "seconds" or "outlet"
inventory, or sent to a specialized repair facility.

**Refund and Exchange Processing:** Once an item has passed inspection, we
initiate the appropriate refund or exchange. This is handled through our e-
commerce platform and must be completed within a specified timeframe to ensure
customer satisfaction. We also use this data to identify common reasons for
returns and improve our product descriptions and sizing guides.
"""

version = "0.0.1"
