title = "Customer Communication Protocols"

content = """
Clear, professional communication with customers supports satisfaction and
reduces disputes. Lake Victoria Print Works serves diverse clients including
government, NGOs, and commercial accounts; adapt style while maintaining
standards.

**Order Confirmation:** Confirm receipt of orders and specifications. Summarize
key details: quantity, sizes, colors, binding, delivery date. Flag any
discrepancies or clarifications needed before production.

**Status Updates:** Provide proactive updates at defined stages: file approval,
production start, finishing, dispatch. For long-running jobs, periodic status
reports reduce anxiety. Use the customer's preferred channel (email, phone, etc.).

**Problem Communication:** When issues arise (delays, quality concerns, supply
shortages), inform customers promptly. Present the situation, impact, and
proposed resolution. Avoid surprising customers at delivery.

**Language:** Support Swahili and English as appropriate. Ensure technical
terms are understood. Bilingual team members or translation support may be
needed for formal communications. Document all significant customer
interactions.
"""

version = "0.0.1"
