title = "Holiday and Reduced Coverage Procedures"

content = """
During holidays or reduced staffing, support
follows modified procedures to maintain
service with available capacity.

**Priority Handling:** Critical (P1/P2) issues
receive first attention. Lower-priority
tickets may have extended response times;
set expectations in auto-responders.

**Escalation Paths:** Designated on-call or
regional teams handle urgent issues. Know
the escalation path for your shift.

**Communication:** Update status pages and
auto-responders with holiday schedules and
expected response times.
"""  # noqa: E501

version = "0.0.1"
