title = "Escalation hỗ trợ"

content = """
Support escalation khi issue vượt tier. Integration issue cần clear escalation
path. Mekong Delta Tech có escalation process.

**Tiers:** L1: basic, doc, FAQ. L2: technical, debug. L3: engineering, code.
Define scope each tier. SLA per tier. Escalate when stuck. Don't let L1 handle
complex.

**Integration Issue:** API error, timeout, data mismatch. Correlation ID. Log.
Reproduce. Isolate (client vs server). Environment. Version. Escalate với
context. Runbook. Document resolution.

**Partner Escalation:** Partner contact. Dedicated channel. Response time.
Engineer on-call. War room when critical. Post-mortem. Preventive action.
Partner satisfaction.

**Process:** Escalation criteria. Who. When. How. Contact. 24/7 cho critical?
Document. Train. Drill. Improve.
"""  # noqa: E501

version = "0.0.1"
