title = "Returns Processing and Reverse Logistics"

content = """
Returns processing, or reverse logistics, handles the flow of products back
into the warehouse from customers. Efficient returns processing protects
inventory value and customer relationships.

**Return Authorization:** Valid returns require an RMA (Return Merchandise
Authorization) number that links to the original order. The WMS validates the
RMA and directs the return to the appropriate receiving dock. Unauthorized
returns are held pending customer service resolution.

**Receiving and Sorting:** Return shipments are unloaded and sorted by RMA.
Each package is opened and inspected against the expected contents. The WMS
displays what was originally shipped to verify completeness. Partial returns
are flagged for customer service follow-up.

**Condition Assessment:** Items are graded into disposition categories:
A-grade (like new, return to stock), B-grade (minor wear, refurbish or discount),
C-grade (significant wear, salvage or liquidation), and D-grade (unsellable,
destroy). Condition codes determine the next workflow step.

**Restocking Workflow:** A-grade items are returned to available inventory
through a restocking putaway process. Returns are often directed to forward
picking locations since they represent proven demand. The WMS updates
inventory counts and makes stock available for new orders.

**Vendor Returns:** Defective or recalled items may require return to the
supplier. These are accumulated until batch thresholds are met, then shipped
back per vendor agreements. Credit is tracked against the original purchase
order. Vendor return processing protects the facility from losses due to
supplier quality issues.
"""

version = "0.0.1"
