title = "SLA Breach Root Cause and Prevention"

content = """
SLA breaches require root cause
analysis to prevent recurrence.
Support contributes to analysis
and implements corrective actions.

**Contributing Factors:** Delay
in triage, escalation delay,
awaiting customer response,
or capacity constraints.
Document accurately.

**Corrective Actions:** Process
changes, training, or tool
improvements. Participate in
implementation.

**Customer Communication:** For
breached customers, use approved
apology and compensation
templates. Escalate to Account
Management for enterprise.
"""  # noqa: E501

version = "0.0.1"
