title = "Multilingual Visitor Support"

content = """
Heritage Hall Museum welcomes visitors from diverse linguistic backgrounds.
Providing meaningful access requires strategic use of multilingual resources
and culturally aware communication.

**Supported Languages:**

Primary visitor materials available in: English, Spanish, French, Mandarin,
and German. Audio guide offers additional language options including Japanese,
Korean, and Italian.

**Translation Resources:**

*Printed Materials:* Maps, visitor guides, and basic instructions available in
supported languages at admission desk. Display prominently for non-English
speakers to self-identify need.

*Audio Guides:* Free audio guides include comprehensive exhibition narration in
8 languages. Staff should offer audio guides proactively to visitors who may
benefit, without making assumptions based on appearance.

*Digital Translation:* Tablet devices available for loan with translation
app access. Visitor may type questions in native language; app displays
response in both languages for verification.

*Telephonic Interpretation:* Phone-based professional interpretation service
available for complex conversations. Connect via dedicated phone line; trained
interpreter facilitates three-way conversation.

**Communication Strategies:**

*Simplified English:* When working with visitors with limited English,
use short sentences, avoid idioms, speak clearly (not loudly), and verify
understanding frequently. "Do you have questions?" rather than "Any questions?"

*Visual Communication:* Pointing, gestures, and demonstrations transcend
language barriers. When verbal communication challenging, demonstrate: point
to map, show entrance direction, indicate pricing on calculator.

*Written Backup:* When verbal communication fails, write key information.
Many visitors read English better than they speak it. Numbers, times, and
prices communicate clearly in written form.

**Cultural Sensitivity:**

Different cultures have varying norms around personal space, eye contact,
and formality. Avoid interpreting different cultural communication styles
as rudeness or confusion. Adapt approach to visitor comfort level.

**Staff Capabilities:**

While museum provides translation resources, staff encouraged to develop
basic phrases in common visitor languages. Greetings, numbers, and common
visitor questions in Spanish or Mandarin particularly valuable.

**Documentation:**

Track which languages visitors request most frequently. Report patterns to
management for future resource allocation and translation priorities.
"""  # noqa: E501

version = "0.0.1"
