"""
Knowledge about customer communication protocols in packaging operations.
"""

title = "Customer Communication Protocols"

content = """
Effective customer communication ensures expectations alignment, prevents
misunderstandings, and builds long-term relationships. Structured protocols
guide interactions across the order lifecycle.

**Order Acknowledgment:** Upon order receipt, confirm: product specifications
(style, dimensions, board grade); artwork file receipt and version; quantity
and tolerance; delivery date and location; pricing and payment terms. Written
acknowledgment creates a reference point for both parties. Flag any
discrepancies between customer expectation and order entry immediately.

**Proof Approval Process:** Submit proofs (digital or physical) with clear
approval instructions. Indicate what aspects require review: content accuracy,
color match, structural integrity. Define approval deadline considering
production lead time. Unapproved proofs are the most common cause of missed
deliveries — proactive follow-up prevents delays.

**Production Updates:** Communicate status at meaningful milestones: pre-press
approval, plate completion, printing commencement, finishing completion,
shipping readiness. Automated systems can provide portal access for
real-time status. For critical orders or tight schedules, direct contact
reassures customers.

**Problem Communication:** When issues arise (delays, quality concerns,
specification conflicts), communicate promptly with: clear description of
the situation; root cause explanation; options for resolution; recommendation
with rationale. Early transparency preserves trust; surprise discoveries
at delivery destroy it.

**Post-Delivery Follow-Up:** Confirm delivery completion and request feedback.
Address any concerns promptly. Document compliments and complaints for
continuous improvement. Proactive follow-up differentiates service levels
and identifies expansion opportunities.

**Communication Channels:** Establish preferred channels (email, phone,
portal) and escalation paths. Ensure coverage during absences. Document
all significant communications for reference. Consistent, professional
communication builds partnership relationships.
"""

version = "0.0.1"
