title = "Billing and Subscription Support Guidelines"

content = """
Billing questions require care: incorrect guidance can affect revenue and trust.
Support provides tier-one assistance; complex cases escalate to Billing or
Account Management.

**In-Scope:** Explanation of plans, invoice copies, payment method updates, and
upgrade/downgrade procedures. Refer to the billing knowledge base for product-
specific steps.

**Out-of-Scope:** Refunds, credit adjustments, and contract negotiations go to
Billing. Disputes and legal matters go to Account Management or Legal.

**Confidentiality:** Payment details are sensitive. Never request or store full
card numbers. Use secure links for payment updates.
"""  # noqa: E501

version = "0.0.1"
