title = "Member Services and Benefits Administration"

content = """
Museum members represent the institution's most engaged constituency. Providing
excellent member services strengthens retention and converts visitors into
advocates. Understanding membership tiers and benefits enables effective
administration.

**Membership Acquisition:**

*On-Site Signup:* Visitors may join at admission desk or membership office.
Process takes approximately 5 minutes. Immediate benefits activation upon
payment processing. Cards printed on-site or mailed within 5 business days.

*Online Enrollment:* Web-based signup available 24/7. Confirmation email
contains temporary membership number for immediate use. Physical cards mailed
within one week.

*Gift Memberships:* Purchasable for others with recipient notification via
email or physical gift card. Redemption requires recipient activation but
maintains gift-giver anonymity if desired.

**Member Benefits:**

*Unlimited Admission:* All membership levels include free unlimited daytime
admission during regular hours. Does not include special ticketed events with
separate pricing.

*Guest Privileges:* Individual members receive one free guest pass annually.
Dual and Family members may bring guests on each visit (guest limits apply).

*Program Discounts:* Members receive 20% discount on paid programs,
workshops, and ticketed events.

*Shop Discount:* 10% discount at museum shop on all purchases. Automatically
applied at point of sale with valid membership.

*Exhibition Previews:* Contributor level and above invited to exhibition
opening receptions before public debut. RSVP required for planning purposes.

*Newsletter:* Monthly digital newsletter with exhibition updates, programming
calendar, and behind-the-scenes content.

**Member Services Responsibilities:**

*Recognition:* Greet members by name when possible. Acknowledge membership
status during interactions. Express genuine appreciation for their support.

*Problem Resolution:* Address member concerns with priority. Escalate complex
issues to Membership Director rather than allowing prolonged frustration.

*Renewal Processing:* Track expiration dates and initiate renewal conversations
30 days prior to expiration. Highlight new exhibitions or programs as renewal
incentives.

**Data Management:**

Maintain accurate member records including contact information, membership
level, and communication preferences. Respect opt-out requests for marketing
communications immediately. Never share member data with external parties.
"""  # noqa: E501

version = "0.0.1"
