title = "Support Operating Hours and Coverage Model"

content = """
Ganges Valley Tech support operates
across shifts to serve global
clients. Agents understand
coverage model and escalation
for off-hours urgent issues.

**Coverage:** Core hours and
timezone coverage are documented.
Extended or premium coverage
may apply to enterprise.
Communicate clearly to customers.

**Off-Hours:** Critical issues
may have on-call or regional
coverage. Know escalation path.
Use auto-responder with
expected response time.

**Holidays:** See holiday
coverage procedures. Update
status and auto-responders
for regional holidays.
"""  # noqa: E501

version = "0.0.1"
