title = "SLA với đối tác"

content = """
SLA (Service Level Agreement) với integration partner. Define expectation.
Mekong Delta Tech có SLA cho B2B integration.

**Metrics:** Availability (uptime %). Latency (p95, p99). Error rate.
Throughput. Support response time. Define clear. Measurable. Achievable.

**Consequences:** Credit khi breach. Escalation. Penalty. Termination.
Document. Legal review. Fair. Reciprocal khi partner provide service.

**Monitoring:** Track SLA metrics. Dashboard. Report. Partner portal. Alert
when at risk. Proactive communication. Trend. Capacity planning.

**Review:** Quarterly review. Historical. Improve. Renegotiate. Update.
Stakeholder alignment. SLA as partnership foundation.
"""  # noqa: E501

version = "0.0.1"
