title = "Connectivity and Network Troubleshooting Basics"

content = """
Many support issues stem from connectivity: firewalls, proxies, DNS, or transient
network failures. Systematic troubleshooting reduces escalation and resolves quickly.

**Client-Side Checks:** Verify the user's internet connectivity (ping, traceroute),
browser cache, and VPN status. Corporate networks often block or throttle certain
ports or domains.

**Service Status:** Before deep troubleshooting, confirm the service is not under
outage. Check status pages and internal incident channels. Avoid diagnosing when
the issue is platform-wide.

**Documentation:** Record the user's environment (OS, browser, network type) and
steps tried. This informs escalation and future knowledge base updates.
"""  # noqa: E501

version = "0.0.1"
