title = "Quality Assurance and Ticket Review"

content = """
Support quality is reviewed through
ticket sampling and metrics.
Agents participate in QA process
and apply feedback.

**Review Criteria:** Accuracy,
tone, resolution, documentation.
Samples are selected randomly
or by risk.

**Feedback:** Constructive
feedback improves skills.
Address gaps in knowledge
or process. Seek clarification
when feedback is unclear.

**Appeals:** If you disagree
with a QA finding, follow
the appeal process. Document
context for reviewer.
"""  # noqa: E501

version = "0.0.1"
