title = "Customer Feedback and CSAT Collection"

content = """
Post-resolution feedback helps measure support quality and identify improvement
areas. Ganges Valley Tech collects CSAT and NPS at key touchpoints.

**When to Request:** After confirmed resolution, before closing the ticket.
Some clients receive automated surveys; for others, a brief manual request is
appropriate.

**Handling Negative Feedback:** Acknowledge the feedback, thank the customer,
and escalate to a supervisor if the customer requests follow-up. Document
the feedback for quality review.

**Improvement Loop:** Aggregate feedback informs training and process changes.
Report recurring themes to the support lead.
"""  # noqa: E501

version = "0.0.1"
