title = "Performance Metrics and KPIs"

content = """
Key Performance Indicators provide quantitative measures of operational
effectiveness in wholesale distribution. Well-chosen metrics drive continuous
improvement and align operations with business objectives.

**Order Fulfillment Metrics:** On-time delivery percentage, order accuracy
rate, and order cycle time from receipt to shipping. Perfect order measurement
combines timeliness, accuracy, and completeness. Customer satisfaction scores
provide external validation of performance.

**Inventory Metrics:** Inventory turnover ratio, stockout frequency, and
inventory accuracy percentage. Carrying cost as percentage of inventory value.
Days sales outstanding and inventory-to-sales ratios indicate working capital
efficiency.

**Productivity Metrics:** Lines picked per hour, cases shipped per labor hour,
and orders processed per shift. Equipment utilization rates and downtime
tracking. Cost per order and cost per line item for profitability analysis.

**Quality Metrics:** Damage rates during receiving, storage, and shipping.
Return rates and reasons analysis. Customer complaint tracking and resolution
time. Supplier quality scores and on-time delivery performance.

**Financial Metrics:** Gross margin return on inventory (GMROI), total supply
chain cost as percentage of sales, and warehouse cost per square foot.
Budget variance analysis and cost center profitability.

**Benchmarking:** Compare performance against industry standards and peer
companies. Use metrics to identify improvement opportunities and track progress
over time. Balance leading indicators (predictive) with lagging indicators
(historical).
"""

version = "0.0.1"
