title = "High-Volume Incident Response"

content = """
During major outages, ticket volume
spikes. Support follows incident
response procedures to manage
efficiently and consistently.

**Triage:** Prioritize by impact.
Use templated responses for
common questions. Avoid
duplicate investigations.

**Updates:** Rely on incident
coordination for status. Do not
speculate. Use approved templates.

**Post-Incident:** After resolution,
tickets may be bulk-closed with
standard message. Document
individual follow-up needs.
"""  # noqa: E501

version = "0.0.1"
