title = "Client Complaints"

content = """
Client complaint handling addresses dissatisfaction with execution,
service, or other matters. Proper procedures support client
relationships and regulatory compliance.

**Receipt** of complaints should be logged promptly. Designated
personnel handle complaint intake.

**Investigation** gathers facts from trading records, communications,
and relevant personnel. Objective analysis informs resolution.

**Resolution** may involve apology, explanation, compensation, or
corrective action. Document resolution and client response.

**Escalation** for unresolved or serious complaints follows
defined procedures. Compliance and senior management may be involved.

**Regulatory** reporting of certain complaints may be required.
Record-keeping supports regulatory examination.
"""

version = "0.0.1"
