title = "Museum Shop Operations and Retail Support"

content = """
The museum shop serves dual purposes: revenue generation and educational
extension. Visitor services staff support retail operations through
information provision and customer service.

**Shop Mission:**

Retail offerings should extend museum experience rather than merely selling
souvenirs. Items selected for educational value, quality, and relevance to
collections. Revenue supports museum programming and operations.

**Product Categories:**

*Exhibition Catalogs:* High-quality publications documenting temporary and
permanent exhibitions. Include scholarly essays, reproductions, and curatorial
insights. Priced for serious enthusiasts.

*Reproductions:* Licensed replicas of collection highlights. Allow visitors to
bring home connection to favorite objects. Quality ranges from affordable
postcards to high-end art reproductions.

*Educational Materials:* Books, activity kits, and games aligned with museum
collections and educational mission. Popular with families and teachers.

*Local Crafts:* Items from regional artisans connecting museum to local creative
economy. Rotating selection ensures fresh offerings for repeat visitors.

*Museum Branded:* Apparel, accessories, and souvenirs featuring museum logo
and branding. Standard gift shop fare meeting visitor expectations.

**Visitor Services Role:**

*Wayfinding:* Direct visitors to shop location and inform about hours. Shop
closes 30 minutes before museum to allow checkout time.

*Product Information:* Answer questions about items, their connection to
collections, and educational value. Highlight items related to exhibitions
visitor enjoyed.

*Membership Benefits:* Remind members of 10% discount. Verify membership
status at point of sale if member forgets card.

*Gift Services:* Inform about gift wrapping, gift cards, and shipping options.
Particularly relevant during holiday season.

**Shop Policies:**

*Returns:* Unopened merchandise returnable within 30 days with receipt. Sale
items final sale. Damaged merchandise exchanged or refunded.

*Payment:* Cash and all major credit cards accepted. Museum gift cards
redeemable. No checks.

*Holding Items:* Visitors may reserve items for purchase before departure.
Holds expire at closing time that day.

**Inventory Knowledge:**

Familiarize yourself with current bestsellers and new arrivals. Know which
items relate to specific exhibitions or collection areas. This enables
meaningful recommendations connecting shop purchases to gallery experiences.
"""  # noqa: E501

version = "0.0.1"
