title = "Ticket Resolution and Confirmation Process"

content = """
Resolution is not complete until the customer confirms the issue
is fixed or agrees to close. Premature closure causes reopen
rates and dissatisfaction.

**Confirmation Request:** After applying a fix or providing
steps, ask the customer to verify. Give a reasonable window
(e.g., 24–48 hours) for response.

**No Response:** If the customer does not reply within the
stated period, send a reminder. After a second attempt, close
with a note that the ticket will reopen if the issue persists.

**Reopen Handling:** Honor reopen requests promptly. Investigate
whether the fix was incomplete or a new issue emerged.
"""  # noqa: E501

version = "0.0.1"
