title = "Outage and Incident Communication Templates"

content = """
During incidents, support uses standardized templates to communicate
status, impact, and expected resolution. Consistency reduces confusion
and supports the incident response process.

**Acknowledgment:** Confirm we are aware and investigating. No ETA
required initially; avoid speculation.

**Update:** Provide progress when available. Include affected
components and any workarounds.

**Resolution:** Confirm the incident is resolved and summarize
impact. Reference post-incident report when published.

**Tone:** Calm, factual, and customer-focused. Avoid blame or
defensive language.
"""  # noqa: E501

version = "0.0.1"
