title = "Group Visit Management and Logistics"

content = """
Group visits present both opportunities and challenges for visitor services.
Effective group management ensures positive experiences for group members while
minimizing disruption to other visitors.

**Group Types and Characteristics:**

*School Groups:* Require highest level of coordination. Chaperone ratios
mandatory. Arrival typically scheduled for morning hours when museum less
crowded. Led by museum educators, not general visitor services staff.

*Senior Groups:* Often move more slowly through galleries. May require
additional seating and restroom breaks. Frequently deeply engaged by local
history content and personal memory connections.

*Tour Groups:* Adult groups organized by travel companies, community
organizations, or corporate outings. Expect efficient timing and highlight
experiences. May have limited English proficiency requiring multilingual support.

*Family Reunions:* Multi-generational groups with diverse interests and mobility
levels. Require flexibility in timing and routing. Often celebrate special
occasions.

**Pre-Arrival Preparation:**

*Advance Notice:* All groups of 10+ must register minimum 48 hours in advance.
Information collected: group size, arrival time, special needs, and group type.

*Capacity Management:* Groups limited to prevent overcrowding. Maximum group
size 40; larger organizations must split into staggered arrival times.

*Payment Processing:* Groups may pay in advance or upon arrival. Invoice issued
for educational groups; tourism groups typically pay day-of via single
transaction.

**Arrival Protocol:**

*Designated Entrance:* Groups use side entrance to prevent main lobby congestion.
Group coordinator meets group liaison to verify details and collect final counts.

*Orientation:* Brief welcome covers museum rules, wayfinding, and schedule.
Distribute maps and any special materials. Confirm meeting point and time for
departure.

*Staggering:* If multiple groups present, stagger entry into galleries to
prevent bottlenecks. Coordinate timing with other visitor services staff.

**During Visit Support:**

*Gallery Monitoring:* Staff periodically check on group progress. Address
behavioral issues before they escalate. Provide directional guidance if groups
appear lost.

*Flexibility:* Be prepared to adjust timing if group moving faster or slower
than anticipated. Communicate changes to affected staff and other scheduled
groups.

**Departure:**

*Reassembly:* Ensure all group members accounted for before departure. Check
lost and found for items left behind. Collect any borrowed equipment.

*Feedback:* Solicit brief feedback from group leader. Document any issues or
commendations for future reference.
"""  # noqa: E501

version = "0.0.1"
