title = "Callback and Scheduled Follow-Up Protocols"

content = """
When issues cannot be resolved immediately,
support may schedule callbacks. Follow
protocols to ensure timely follow-up
and customer satisfaction.

**Scheduling:** Use the ticketing
system's callback or reminder feature.
Set clear time and channel (phone,
email). Confirm with customer.

**Preparation:** Before callback,
review ticket updates, Engineering
responses, or new information.
Have a plan for the conversation.

**No-Show:** If the customer misses
the callback, send a follow-up
message and leave the ticket
open for their response.
"""  # noqa: E501

version = "0.0.1"
