title = "Customer Communication and Order Milestones"

content = """
Effective customer communication is a key part of the Glacier Outfitters
fulfillment experience. By keeping our customers informed at every stage of
the post-purchase lifecycle, we can build trust and ensure that their
expectations are met.

**Order Confirmation:** Every customer receives an automated order confirmation
email immediately after their purchase. This email includes their order number,
a summary of the items purchased, and an estimated delivery timeframe.

**Shipping Notification:** Once an order has been picked, packed, and labeled,
we send a shipping notification email that includes a tracking number and a
link to the carrier's tracking page. This allows the customer to monitor the
progress of their package in real-time.

**Proactive Delay Notification:** If an order is delayed for any reason—such
as a stock discrepancy or a carrier issue—we proactively notify the customer
as soon as possible. This high level of transparency is essential for managing
customer expectations and maintaining our reputation for reliability.

**Delivery Confirmation:** We also send a delivery confirmation email once the
carrier has confirmed that the package has been successfully delivered. This
is a final touchpoint that allows us to confirm that the customer has received
their gear and to provide them with information on how to contact us if they
have any questions or issues.
"""

version = "0.0.1"
