title = "Feedback Loop to Product and Engineering"

content = """
Support is a frontline source of product
feedback. Structured feedback loops
ensure insights reach Product and
Engineering for improvement.

**What to Capture:** Recurring issues,
feature requests, UX friction, and
documentation gaps. Include customer
impact and volume when known.

**Channels:** Use designated tools
(feedback boards, internal wikis)
or escalation paths. Tag and
categorize for analysis.

**Prioritization:** Product and
Engineering prioritize. Support
provides input but does not
commit to timelines.
"""  # noqa: E501

version = "0.0.1"
