title = "Escalation to Engineering Team"

content = """
L1 support escalates to Engineering when the issue requires code changes, defect
investigation, or architectural knowledge beyond the support team's scope.

**Escalation Criteria:** Suspected bugs, unexpected behavior after upgrades, performance
degradation, or security concerns. Include reproduction steps, environment details,
and logs when available.

**Handoff Format:** Use the standard escalation template: Summary, Steps to Reproduce,
Expected vs Actual, Environment, Impact, and Attachments. Incomplete handoffs delay
resolution and frustrate engineers.

**Follow-up:** Support remains the customer contact. Engineering provides status and
root cause; support translates and communicates to the customer.
"""  # noqa: E501

version = "0.0.1"
