title = "Damaged and Defective Goods"

content = """
Damaged or defective goods must be handled promptly to prevent sale to customers and to
recover value where possible.

**Floor Damage:** If product is damaged on the floor, remove from sale immediately. Mark
and route per procedure: vendor return, discount, or destroy.

**Vendor Returns:** Document defect with photos and description. Initiate return within
vendor window. Track credits and replacements.

**Customer Returns:** Inspect returned items. Defective items go to vendor or disposition
per policy. Do not resell defective product.

**Shrink Impact:** Damage is a shrink category. Track causes (handling, shipping, etc.)
and address root causes.
"""  # noqa: E501

version = "0.0.1"
