title = "Customer Communication"

content = """
Effective customer communication builds trust, manages expectations, and facilitates claim resolution while demonstrating empathy and professionalism throughout the claims process.

**Initial Response:** Provide immediate acknowledgment of claim receipt with clear next steps and expected timelines. Establish preferred communication methods and frequency preferences.

**Status Updates:** Deliver regular progress updates at agreed intervals, highlighting key milestones and any changes in processing timeline. Proactively communicate delays with detailed explanations.

**Empathetic Language:** Use compassionate, professional language that acknowledges claimant circumstances while maintaining objectivity. Avoid legal jargon and explain technical terms when necessary.

**Clear Explanations:** Provide transparent explanations of coverage determinations, settlement calculations, and any disputed items. Support explanations with specific policy references and factual findings.

**Multiple Channels:** Utilize preferred claimant communication methods including phone, email, text messaging, and online portals. Ensure consistent messaging across all communication channels.

**Documentation:** Record all communications in the claims file with date, time, method, and content summary. Maintain complete audit trail for regulatory compliance and dispute resolution.

**Follow-up Protocols:** Implement systematic follow-up procedures for unanswered communications and unresolved claimant questions. Escalate communication issues to management when appropriate.
"""

version = "0.0.1"
