title = "Incident Response and Post-Mortem Culture"

content = """
At Quantum Flux Systems, we view incidents as opportunities for learning and improvement. Our incident response process is designed to restore service quickly while gathering the data necessary to prevent future occurrences.

**Incident Management:** We have a clear on-call rotation and incident response protocol. When an incident is declared, an Incident Commander is assigned to lead the technical response and manage communication with stakeholders. We use dedicated channels for coordination and documentation.

**Blameless Post-Mortems:** After every significant incident, we conduct a blameless post-mortem. The goal is to understand *how* the system failed, not *who* made a mistake. We focus on identifying the root causes and contributing factors, rather than assigning blame.

**Root Cause Analysis (RCA):** We use techniques like the "Five Whys" to dig deep into the underlying causes of an incident. This helps us move beyond surface-level fixes and address the fundamental weaknesses in our systems or processes.

**Actionable Follow-ups:** Every post-mortem results in a set of actionable tasks designed to prevent a recurrence. These tasks are prioritized and tracked to completion. We share post-mortem reports across the engineering organization to spread knowledge and improve overall resilience.

**Communication and Transparency:** We maintain transparency with our users and stakeholders during and after an incident. We provide regular updates on the status of the resolution and share a summary of our findings and planned improvements once the incident is resolved.
"""  # noqa: E501

version = "0.0.1"
