title = "Returns Management and Reverse Logistics"

content = """
Returns management handles product returns efficiently while minimizing costs
and maximizing recovery value. Effective reverse logistics processes protect
margins and maintain customer relationships.

**Returns Authorization:** Centralized returns processing with standardized
approval criteria. Automated systems generate return authorization numbers
and shipping labels. Clear policies communicated to customers and sales teams.

**Receipt and Inspection:** Dedicated returns processing areas separate from
forward logistics. Product condition assessment determines disposition options.
Photography and documentation of damage or defects. Quality control testing
for returned electronics and temperature-sensitive products.

**Disposition Options:** Restocking for resale after inspection and repackaging.
Refurbishing for secondary markets. Recycling or disposal for damaged goods.
Liquidation through salvage channels. Supplier returns for defective products.

**Financial Processing:** Credit processing for approved returns. Restocking
fee assessment where applicable. Inventory adjustment and cost recovery.
Reporting for chargebacks to suppliers.

**Prevention Strategies:** Quality improvement initiatives to reduce defective
products. Customer education on return policies and procedures. Packaging
improvements to minimize transit damage. Forecasting accuracy to reduce
over-shipments.

**Technology Support:** Returns management software integrates with order
management systems. Automated sorting and disposition recommendations.
Analytics identify return patterns and root causes.

**Performance Metrics:** Returns rate as percentage of shipments. Processing
time from receipt to resolution. Recovery value as percentage of returned
product cost. Customer satisfaction with returns process.
"""

version = "0.0.1"
