title = "Escalation Paths and Contacts"

content = """
Escalation ensures appropriate handling of situations beyond front-desk
scope. Billing disputes and insurance denials go to the billing or
finance team. Legal or regulatory questions go to compliance or legal.
VIP, diplomatic, or media requests go to senior management or designated
liaisons. Clinical concerns (e.g., patient deterioration in the waiting
area) go to nursing or the emergency team. Maintain an up-to-date
directory of escalation contacts and their roles. Document escalation
decisions and outcomes. Do not attempt to resolve clearly escalated
matters independently.
"""  # noqa: E501

version = "0.0.1"
