title = "Planned Maintenance and Downtime Communication"

content = """
Scheduled maintenance may cause brief unavailability.
Support prepares customers in advance and responds
appropriately during the window.

**Advance Notice:** Customers receive email and
in-app notices before maintenance. Include date,
time (with timezone), expected duration, and
impact (e.g., read-only mode vs full outage).

**During Maintenance:** Use templated responses
referencing the maintenance window. Avoid
implying the issue is unique to the caller.

**Post-Maintenance:** If issues persist after
the window, investigate. Extended impact
should be communicated by the platform team.
"""  # noqa: E501

version = "0.0.1"
