"""
Guest arrival, greeting protocols, and initial service touchpoints.
"""

title: str = "Guest Reception and Arrival Protocols"

content: str = """
The arrival experience sets the tone for the entire meal. Every guest should
feel welcomed, recognized, and immediately oriented within the first 60 seconds
of entering the restaurant.

**The Greeting Sequence**

1. **Immediate Acknowledgment**: When a guest enters, make eye contact within
   3 seconds. Even if occupied with another task, the nod or smile signals
   "I see you and will be with you momentarily."

2. **Personalized Welcome**: Use the guest name whenever possible, verified from
   the reservation. "Good evening, welcome to Velvet Orchid. Are you Mr. and
   Mrs. Chen?" creates immediate connection. If no reservation, treat walk-ins
   with equal warmth.

3. **Coat and Belonging Management**: Offer to check coats, bags, and umbrellas.
   Present claim tickets clearly and store items in designated areas. Handle
   items with visible care — never toss or drag coats across surfaces.

4. **Seating Escort**: Lead guests to tables at an appropriate pace — not so
   fast they struggle to keep up, not so slow they feel led. Pause at the table
   to allow guests to orient themselves before moving to seat them.

5. **Seating Gesture**: Pull out chairs for guests in a coordinated manner.
   In mixed parties, seat female guests first, then male guests, then host.
   Place menus immediately after seating, opened to the first page.

**Timing and Pacing**

Do not seat guests at tables that are not fully prepared. A table with
missing settings, previous guest debris, or incorrect configuration signals
poor standards. If the table requires final preparation, offer the bar or
waiting area with an estimated seating time.

For early arrivals (more than 15 minutes before reservation), offer the bar
or lounge area with the option to order beverages. Do not seat at the dining
table until the reservation time or the table is fully prepared and available.

**Special Arrival Scenarios**

- Late arrivals: Greet without reprimand. If the table has been released,
  offer alternatives (bar seating, later reservation, or waiting list).
- Accessibility needs: Confirm any requirements were noted and address them
  proactively — table height, space for mobility devices, or seating preferences.
- Large parties: Coordinate arrival times with kitchen and service staff before
  escorting to pre-arranged table configurations.
"""

version: str = "0.0.1"
