title = "Escalation to Account Management"

content = """
Account Management handles commercial relationships: contract terms, pricing,
renewals, and high-level satisfaction. Support escalates when the issue
is commercial rather than technical.

**Escalation Triggers:** Billing disputes, contract questions, enterprise
renewal discussions, or requests for executive involvement. Customer
threatens churn due to non-technical reasons.

**Handoff Content:** Summarize the customer's concern, what support has
already addressed, and the commercial ask. Include relevant ticket history.

**Ongoing Role:** Support may remain in the loop for technical context.
Coordinate with Account Management on joint responses when needed.
"""  # noqa: E501

version = "0.0.1"
