title = "Remote Support and Screen Sharing Tools"

content = """
For complex issues, remote assistance allows agents to view the customer's screen
and guide them step-by-step. Use approved tools only and follow privacy protocols.

**Consent:** Always obtain explicit consent before initiating a remote session.
Explain what will be viewed and for how long. Some clients require NDA or recorded
consent for compliance.

**Scope:** Limit activity to the minimum required for resolution. Do not access
unrelated applications or data. Disconnect as soon as the session is complete.

**Session Logs:** Record session summaries in the ticket. Note what was done and
any follow-up actions for the customer.
"""  # noqa: E501

version = "0.0.1"
