"""
Accessibility accommodations and inclusive service practices.
"""

title: str = "Accessibility and Inclusive Service"

content: str = """
Fine dining must be accessible to all guests regardless of physical ability,
sensory differences, or support needs. Inclusive service anticipates and
accommodates diverse requirements without making guests feel burdensome or
othered.

**Physical Accessibility**

**Entry and Pathways:**
- Ensure ramps or level entries for mobility devices
- Maintain clear pathways (36-inch minimum) to all tables
- Remove obstacles that impede navigation
- Secure loose rugs or floor coverings that could catch wheels

**Table Accommodations:**
- Tables should accommodate wheelchairs with appropriate height clearance
- Remove chairs as needed to create space for mobility devices
- Consider table height for guests who remain in wheelchairs during meals
- High-top tables and bar seating may not be accessible to all guests

**Restroom Accessibility:**
- Confirm accessible restrooms are available, clean, and stocked
- Know location relative to dining room for guest guidance
- Ensure clear signage and unobstructed pathways

**Service Adaptations:**
- Approach guests in wheelchairs at eye level when possible (sit, crouch, or
bend slightly to facilitate conversation)
- Do not push or handle mobility devices without explicit request
- Ask before moving mobility aids (canes, walkers) — guests may need them
immediately visible

**Sensory Accommodations**

**Visual Impairments:**
- Offer to read menus aloud or provide Braille menus if available
- Guide guests to restrooms or other areas when requested
- Describe table layout: "Your water glass is at 1 o'clock, your wine at 2 o'clock"
- Alert before touching the guest or their belongings

**Hearing Impairments:**
- Face the guest when speaking for lip-reading support
- Speak clearly without exaggerating enunciation
- Offer written communication if helpful
- For deaf guests, know basic sign language greetings or have pen and paper available

**Autism and Sensory Sensitivities:**
- Offer quiet seating away from kitchen noise or music
- Accommodate requests for dimmed lighting or specific table locations
- Be patient with communication differences
- Respect need for routine or predictability

**Service Animal Protocols**

Service animals (dogs and miniature horses under ADA) must be accommodated:
- Welcome service animals without question or documentation demands
- Seat guests where the animal has space without obstructing pathways
- Do not pet, feed, or distract working service animals
- If the animal disrupts service, address the behavior with the guest, not the animal

**Dietary and Health Accommodations**

- Pureed or texture-modified foods for guests with swallowing difficulties
- Timing accommodations for guests with medication schedules
- Extra time or patience for guests with mobility-related eating differences

**Language and Communication**

- Provide menus in multiple languages when possible for non-English speakers
- Use simple, clear language for guests with cognitive differences
- Be patient with communication delays or alternative communication methods

**The Philosophy of Inclusion**

Accommodations should be offered proactively, not provided reluctantly upon request.
Every guest deserves the full Velvet Orchid experience. When uncertain how to
accommodate a specific need, ask the guest respectfully: "How can I make your
dining experience most comfortable?"

Train all staff on accessibility practices. Accessible service is not a
specialty — it is standard service delivered with awareness and flexibility.
"""

version: str = "0.0.1"
