title = "CRM and Support Tool Integration Usage"

content = """
Support tools integrate with CRM to surface
customer context: tier, history, and account
details. Use this context to personalize
responses and prioritize appropriately.

**Context Check:** Before replying, review
account tier, open cases, and recent
interactions. Avoid contradicting prior
responses or missing related issues.

**Logging:** Ensure tickets and outcomes
are properly linked in the CRM. Incomplete
data hurts future support and sales
handoffs.

**Privacy:** Access only what is needed.
Do not share CRM data outside approved
channels.
"""  # noqa: E501

version = "0.0.1"
