"""
Handling VIP guests, regulars, and special occasion dining.
"""

title: str = "VIP Guest and Special Occasion Management"

content: str = """
VIP guests — whether celebrities, regular patrons, or those celebrating
significant occasions — require elevated attention without visible fuss.
The goal is to make them feel recognized and valued while maintaining
their privacy and the atmosphere for other guests.

**Identifying VIP Status**

VIP indicators may include:
- Reservation notes or system flags
- Frequency of visits (regular guests)
- Public recognition (celebrities, public figures)
- Business relationships (industry partners, reviewers)
- Special occasions (birthdays, anniversaries, proposals)

**Pre-Arrival Preparation**

For flagged VIPs or special occasions:
- Review guest history: preferences, allergies, past orders
- Brief service team on who is dining and any relevant notes
- Prepare appropriate table (preferred location, quieter area for privacy)
- For celebrations: coordinate with kitchen for special presentations

**Service Adjustments for VIPs**

- **Recognition**: Greet by name, acknowledge return visits: "Welcome back, Mr.
Johnson. We have your preferred table ready."

- **Discretion**: Do not mention VIP status within guest hearing, do not request
photos or autographs, and prevent other guests from intruding.

- **Attentiveness**: Check frequency may increase slightly, but avoid hovering.
Anticipate needs before request.

- **Flexibility**: Accommodate reasonable special requests that might be denied
standard guests — dietary modifications, off-menu items, adjusted portions.

**Special Occasion Protocols**

**Birthdays and Anniversaries:**
- Confirm in reservation and prepare dessert with candle or message
- Coordinate timing with table to ensure surprise if requested
- Photograph the moment if guests desire
- Never sing "Happy Birthday" in fine dining unless specifically requested

**Proposals:**
- Work with the proposing party to plan timing and presentation
- Prepare champagne on ice ready for immediate service after
- Offer discrete photography assistance if desired
- Have a quiet, private area available if celebration continues

**Business Dinners:**
- Minimize interruptions; do not interrupt business conversation unnecessarily
- Offer separate checks discreetly if multiple parties
- Respect the hierarchy: serve the host first when protocol dictates

**Handling Reviewers and Critics**

Food critics or influencers should receive no special treatment beyond standard
excellence. Do not identify or acknowledge reviewer status to the guest or staff.
The best defense against negative reviews is consistently excellent service to
all guests.

**Documentation**

Maintain detailed guest preference files for regular VIPs:
- Preferred table locations
- Favorite dishes or wines
- Dietary restrictions
- Allergies
- Service preferences (attentive vs. hands-off)
- Companion names and relationships

Update these notes after each visit while memories are fresh.
"""

version: str = "0.0.1"
