title = "Claims Intake Procedures"

content = """
Claims intake serves as the critical first step in the insurance claims process, establishing the foundation for accurate and efficient resolution. A well-structured intake process ensures all necessary information is captured while setting appropriate expectations for policyholders and claimants.

**Initial Contact Protocols:** Upon receiving a claim notification, immediately acknowledge receipt within 24 hours through the claimant's preferred communication channel. Create a unique claim number and establish a dedicated claims file to track all correspondence, documentation, and actions.

**Information Gathering:** Collect comprehensive details including policy number, date and time of incident, location, parties involved, and initial description of damages or injuries. Verify the claimant's identity and relationship to the policyholder when applicable.

**Documentation Requirements:** Request essential supporting documents based on claim type: police reports for liability claims, medical records for injury claims, repair estimates for property damage, and witness statements when available. Clearly communicate deadlines for document submission and the impact of delays on claim processing.

**Priority Assessment:** Evaluate claim urgency based on factors such as personal injury, property habitability issues, or business interruption. Assign appropriate priority levels and communicate expected processing timelines to manage claimant expectations.

**System Recording:** Enter all collected information into the claims management system with accuracy and completeness. Flag any potential coverage issues or red flags for further investigation during initial review.
"""

version = "0.0.1"
