# OPS01-BP02: Evaluate internal customer needs

## Description

Xác định nhu cầu từ internal stakeholders (dev teams, ops teams).

## Implementation Guidance

- Identify internal stakeholders and their roles
- Conduct regular stakeholder interviews
- Map dependencies between teams
- Define internal SLAs where appropriate
- Create feedback mechanisms for internal teams

## Risk Level

Medium - Internal misalignment causes friction and delays.

## Related Best Practices

- [OPS01-BP01](OPS01-BP01-Evaluate-External-Customer-Needs.md)
- [OPS02-BP04](../OPS02-Organization-Operating-Model/OPS02-BP04-Team-Members-Know-Responsibilities.md)
