# OPS01-BP01: Evaluate external customer needs

## Description

Sử dụng feedback loops để thu thập nhu cầu từ external customers.

## Implementation Guidance

- Establish customer feedback channels (surveys, interviews, support tickets)
- Analyze customer behavior and usage patterns
- Regular customer research and market analysis
- Create customer journey maps
- Define customer success metrics

## Risk Level

High - Not understanding customer needs leads to building wrong features.

## Related Best Practices

- [OPS01-BP02](OPS01-BP02-Evaluate-Internal-Customer-Needs.md)
- [OPS11-BP02](../OPS11-Evolve-Operations-Evolution/OPS11-BP02-Implement-Feedback-Loops.md)
