Troubleshooting - AI Smart Band
Description: Troubleshooting guide for AI Smart Band common issues.

# Troubleshooting

Solutions to common issues

### Band won't charge

Solutions:

1. Clean charging contacts on both band and cable
2. Try a different USB port or power adapter
3. Ensure proper alignment of magnetic charger
4. Restart the band by holding the button for 10 seconds
5. If issues persist, contact support

### Can't pair with phone

Solutions:

1. Ensure Bluetooth is enabled on your phone
2. Check phone compatibility
3. Restart both phone and band
4. Unpair and forget device, then try pairing again
5. Update the app to latest version

### Inaccurate heart rate readings

Solutions:

1. Ensure band is snug but not too tight
2. Wear slightly above wrist bone
3. Clean sensor area with soft cloth
4. Stay still during readings
5. Check if skin is too dry or wet

### Battery drains quickly

Solutions:

1. Reduce screen brightness
2. Disable always-on display
3. Reduce notification frequency
4. Turn off continuous heart rate monitoring
5. Check for app updates that may improve battery life

### Band not tracking sleep

Solutions:

1. Ensure sleep mode is enabled in app
2. Wear band to bed (not too loose)
3. Check battery level before sleep
4. Sync data in morning to see sleep analysis
5. Make sure band firmware is up to date

### Screen frozen or unresponsive

Solutions:

1. Force restart: Hold button for 15 seconds
2. Charge the band for at least 10 minutes
3. Check if band needs firmware update
4. Reset to factory settings as last resort

### Still Need Help?

Our support team is here to assist you with any issues.

Contact Support