# 🧠 Geniusrise
# Copyright (C) 2023  geniusrise.ai
#
# Licensed under the Apache License, Version 2.0 (the "License");
# you may not use this file except in compliance with the License.
# You may obtain a copy of the License at
#
#  http://www.apache.org/licenses/LICENSE-2.0
#
# Unless required by applicable law or agreed to in writing, software
# distributed under the License is distributed on an "AS IS" BASIS,
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
# See the License for the specific language governing permissions and
# limitations under the License.

intents = {
    "Report Issue": [
        "Technical problem",
        "Service disruption",
        "Product defect or malfunction",
    ],
    "Billing and Payments": [
        "Billing inquiry",
        "Payment issue",
        "Refund request",
        "Invoice request",
    ],
    "Account Management": [
        "Account setup or update",
        "Password reset",
        "Subscription management",
        "Account suspension or deactivation",
    ],
    "Order Management": [
        "Order status",
        "Order modification",
        "Cancel order",
        "Shipping information",
    ],
    "Product Information": [
        "Product features and specifications",
        "Product availability",
        "Compatibility questions",
        "Warranty information",
    ],
    "Service Information": [
        "Service plans and pricing",
        "Service availability",
        "Service limitations",
        "Upgrade options",
    ],
    "Support and Assistance": [
        "Technical support",
        "User guide request",
        "Troubleshooting",
        "Service setup assistance",
    ],
    "Feedback and Complaints": [
        "Submit feedback",
        "Make a complaint",
        "Service rating",
        "Suggestion box",
    ],
    "Legal and Compliance": [
        "Privacy policy",
        "Terms of service",
        "Compliance query",
        "Data security",
    ],
    "Emergency and Urgent Help": [
        "Reporting an urgent issue",
        "Escalating a complaint",
        "Immediate technical assistance",
    ],
    "Schedule Appointments": [
        "Book a service appointment",
        "Reschedule a meeting",
        "Appointment cancellations",
    ],
    "Promotions and Offers": [
        "Inquire about current promotions",
        "Eligibility for special offers",
        "Redeem an offer",
    ],
    "Loyalty Program": [
        "Loyalty program details",
        "Points and rewards information",
        "Membership benefits",
    ],
    "Accessibility Services": [
        "Request for special assistance",
        "Accessibility features",
        "Support for disabled users",
    ],
    "Contact Information": [
        "Request for contact details",
        "Office locations",
        "Opening hours",
    ],
}
