{% extends "helpdesk/base.html" %}
{% load i18n bootstrap humanize %}
{% load static from staticfiles %}
{% block helpdesk_title %}{{ ticket.queue.slug }}-{{ ticket.id }} : {% trans "View Ticket Details" %}{% endblock %}
{% block helpdesk_head %}
<script type='text/javascript' language='javascript'>
$(document).ready(function() {
    $("#ShowFurtherEditOptions").click(function() {
        $("#FurtherEditOptions").fadeIn();
        $("#ShowFurtherOptPara").hide();
        return false;
    });

    $("#ShowFileUpload").click(function() {
        $("#FileUpload").fadeIn();
        $("#ShowFileUploadPara").hide();
        return false;
    });

    $('#id_preset').change(function() {
        preset = $('#id_preset').val();
        if (preset != '') {
            $.get("{% url 'helpdesk:raw' "preset" %}?id=" + preset, function(data) {
                $("#commentBox").val(data)
            });
        }
    });

    $("[data-toggle=tooltip]").tooltip();

    // lists for file input change events, then updates the associated text label
    // with the file name selected
    $('.add_file_fields_wrap').on('fileselect', ':file', function(event, numFiles, label, browseButtonNum) {
        $("#selectedfilename"+browseButtonNum).html(label);
    });

    var x = 0;
    var wrapper         = $(".add_file_fields_wrap"); //Fields wrapper
    var add_button      = $(".add_file_field_button"); //Add button ID

    $(add_button).click(function(e){ //on add input button click
        x++;
        e.preventDefault();
        $(wrapper).append("<div><label class='btn btn-primary btn-sm btn-file'>Browse... <input type='file' name='attachment' id='file" + x + "' multiple style='display: none;'/></label><span>&nbsp;</span><span id='selectedfilename" + x + "'>{% trans 'No files selected.' %}</span></div>"); //add input box
    });

});

// this function listens for changes on any file input, and
// emits the appropriate event to update the input's text.
// Needed to have properly styled file input buttons! (this really shouldn't be this hard...)
$(document).on('change', ':file', function() {
    var input = $(this),
        inputWidgetNum = $(this).attr('id').split("file")[1],
        numFiles = input.get(0).files ? input.get(0).files.length : 1,
        label = input.val().replace(/\\/g, '/').replace(/.*\//, '');
    input.trigger('fileselect', [numFiles, label, inputWidgetNum]);
});
</script>
{% endblock %}

{% block h1_title %}{{ ticket.ticket_for_url }}{% endblock %}

{% block helpdesk_body %}
{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
{% comment %}
<div id='translate_dropdown'>{% trans "Translate ticket comments into" %} </div>
<div id='translate_block'>
{% endcomment %}
<div id="google_translate_element"></div>
<script src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
{% endif %}

{% include "helpdesk/ticket_desc_table.html" %}

{% if ticket.followup_set.all %}
{% load ticket_to_link %}
<div class="panel panel-primary">
    <div class="panel-heading">
        <h4><i class="fa fa-clock-o fa-fw fa-lg"></i>&nbsp;{% trans "Follow-Ups" %}</h4>
    </div>
    <!-- /.panel-heading -->
    <div class="panel-body">
        <ul class="timeline">
        {% for followup in ticket.followup_set.all %}
            <li{% if not followup.user %} class="timeline-inverted"{% endif %}>
                <div class="timeline-badge{% if forloop.first %} success{% endif %}"><i class="fa {% if forloop.first %}fa-plus-square{% else %}{% if followup.ticketchange_set.all %}fa-gears{% else %}{% if followup.user %}fa-share{% else %}fa-reply{% endif %}{% endif %}{% endif %}"></i></div>
                <div class="timeline-panel">
                    <div class="timeline-heading">
                        <h4 class="timeline-title">{{ followup.title }}</h4>
                        <p><small class="text-muted"><i class="fa fa-clock-o"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small></p>
                    </div>
                    <div class="timeline-body">
                        <p>{% if followup.comment %}{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}{% endif %}</p>
                        {% for change in followup.ticketchange_set.all %}
                            {% if forloop.first %}<div class='changes'><ul>{% endif %}
                            <li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
                            {% if forloop.last %}</ul></div>{% endif %}
                        {% endfor %}
                        {% for attachment in followup.attachment_set.all %}{% if forloop.first %}<hr><div class='attachments'><ul>{% endif %}
                            <li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
                            {% if followup.user and request.user == followup.user %}
                            <a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-xs"><i class="fa fa-trash"></i>&nbsp;{% trans 'Delete' %}</button></a>
                            {% endif %}
                            </li>
                            {% if forloop.last %}</ul></div>{% endif %}
                        {% endfor %}
                        <hr>
                        <div class="btn-group">
                            {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
                                {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
                                <a href="{% url 'helpdesk:followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-edit"></i>&nbsp;{% trans "Edit" %}</button></a>
                                {% endif %}
                            {% endif %}
                            {% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
                                <a href="{% url 'helpdesk:followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-trash"></i>&nbsp;{% trans "Delete" %}</button></a>
                            {% endif %}
                        </div>
                    </div>
                </div>
            </li>
        {% endfor %}

        </ul>
    </div>
    <!-- /.panel-body -->
</div>
<!-- /.panel -->

{% endif %}
{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
</div>
{% endif %}

<div id='add-followup' class="well">
<h3>{% trans "Respond to this ticket" %}</h3>

<form method='post' action='update/' enctype='multipart/form-data'>

<fieldset>
    <dl>
        {% if preset_replies %}
        <dt><label for='id_preset'>{% trans "Use a Pre-set Reply" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span></dt>
        <dd><select name='preset' id='id_preset'><option value=''>------</option>{% for preset in preset_replies %}<option value='{{ preset.id }}'>{{ preset.name }}</option>{% endfor %}</select></dd>
        <dd class='form_help_text'>{% trans "Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update." %}</dd>
        {% endif %}

        <dt><label for='commentBox'>{% trans "Comment / Resolution" %}</label></dt>
        <dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
        <dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>

        <dt><label>{% trans "New Status" %}</label></dt>
        {% if not ticket.can_be_resolved %}<dd>{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}</dd>{% endif %}
        {% ifequal ticket.status 1 %}
        <dd><div class="form-group">
            <label for='st_open' class='active radio-inline'><input type='radio' name='new_status' value='1' id='st_open' checked='checked'>{% trans "Open" %} &raquo;</label>
            <label for='st_resolved' class="radio-inline"><input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Resolved" %} &raquo;</label>
            <label for='st_closed' class="radio-inline"><input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Closed" %} &raquo;</label>
            <label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate'>{% trans "Duplicate" %}</label>
        </div></dd>
        {% endifequal %}
        {% ifequal ticket.status 2 %}
        <dd><div class="form-group">
            <label for='st_reopened' class='active radio-inline'><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'>{% trans "Reopened" %} &raquo;</label>
            <label class="radio-inline" for='st_resolved'><input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Resolved" %} &raquo;</label>
            <label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}>{% trans "Closed" %} &raquo;</label>
            <label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate'>{% trans "Duplicate" %}</label>
        </div></dd>
        {% endifequal %}
        {% ifequal ticket.status 3 %}
        <dd><div class="form-group">
            <label for='st_reopened' class="radio-inline"><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} &laquo;</label>
            <label for='st_resolved' class='active radio-inline'><input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'>{% trans "Resolved" %} &raquo;</label>
            <label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed'>{% trans "Closed" %}</label>
        </div></dd>
        {% endifequal %}
        {% ifequal ticket.status 4 %}
        <dd><div class="form-group"><label for='st_reopened' class="radio-inline"><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} &laquo;</label>
        <label class="radio-inline" for='st_closed'><input type='radio' name='new_status' value='4' id='st_closed' checked='checked'>{% trans "Closed" %}</label></div></dd>
        {% endifequal %}
        {% ifequal ticket.status 5 %}
        <dd><div class="form-group">
            <label class="radio-inline" for='st_reopened'><input type='radio' name='new_status' value='2' id='st_reopened'>{% trans "Reopened" %} &laquo;</label>
            <label class="radio-inline" for='st_duplicate'><input type='radio' name='new_status' value='5' id='st_duplicate' checked='checked'>{% trans "Duplicate" %}</label>
        </div></dd>
        {% endifequal %}

        {% if helpdesk_settings.HELPDESK_UPDATE_PUBLIC_DEFAULT %}
        <input type='hidden' name='public' value='1'>
        {% else %}
        <dt>
            <label for='id_public'>{% trans "Is this update public?" %}</label> <span class='form_optional'>{% trans "(Optional)" %}</span>
        </dt>
        <dd><input type='checkbox' name='public' value='1' checked='checked' />&nbsp; {% trans 'Yes, make this update public.' %}</dd>
        <dd class='form_help_text'>{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}</dd>
        {% endif %}
    </dl>

<p id='ShowFurtherOptPara'><button class="btn btn-warning btn-sm" id='ShowFurtherEditOptions'>{% trans "Change Further Details &raquo;" %}</button></p>

<div id='FurtherEditOptions' style='display: none;'>

    <dl>

        <dt><label for='id_title'>{% trans "Title" %}</label></dt>
        <dd><input type='text' name='title' value='{{ ticket.title|escape }}' /></dd>

        <dt><label for='id_owner'>{% trans "Owner" %}</label></dt>
        <dd><select id='id_owner' name='owner'><option value='0'>{% trans "Unassign" %}</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select></dd>

        <dt><label for='id_priority'>{% trans "Priority" %}</label></dt>
        <dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>
        <dt><label for='id_due_date'>{% trans "Due on" %}</label></dt>
        <dd>{{ form.due_date }}</dd>

    </dl>

</div>

<p id='ShowFileUploadPara'><button class="btn btn-warning btn-sm" id='ShowFileUpload'>{% trans "Attach File(s) &raquo;" %}</button></p>

<div id='FileUpload' style='display: none;'>

    <dl>
        <dt><label for='id_file'>{% trans "Attach a File" %}</label></dt>
        <dd>
            <div class="add_file_fields_wrap">
                <button class="add_file_field_button btn btn-success btn-xs">{% trans "Add Another File" %}</button>
                <div><label class='btn btn-primary btn-sm btn-file'>
                        Browse... <input type="file" name='attachment' id='file0' style='display: none;'/>
                </label><span>&nbsp;</span><span id='selectedfilename0'>{% trans 'No files selected.' %}</span></div>
            </div>
        </dd>
    </dl>

</div>

</fieldset>

<button class="btn btn-primary btn-lg" type='submit'>{% trans "Update This Ticket" %}</button>

{% csrf_token %}</form>

</div>

<script>
$( function() {
    $( "#id_due_date" ).datepicker();
} );
</script>

{% endblock %}
