<thinking>
The user wants me to make editorial changes to improve the document's readability and conciseness. I need to remove redundant language, empty praise, and artificial phrasing while keeping all factual information intact. The goal is to make every sentence and word contribute to the document's purpose using simple, precise, technically sound language. I'll review the entire document for repetitive sections, overly decorative language, and inconsistencies, then streamline the content for clarity and impact.
</thinking>

<output>
## Introduction

Document360 is a knowledge management platform for creating and curating public, private, and mixed-access knowledge bases. Key features include project management, knowledge base portals, and Eddy AI.

## Documentation Guide

Complete guide to Document360's platform covering project creation, editor tools (Markdown, WYSIWYG), article management, AI features (Eddy AI, translation, analytics), security (SSO, CSP), file management, collaboration, branding, and customizations. Includes release notes from 2019-2025.

The Knowledge Base Portal provides tools for managing categories, articles, templates, files, teams, and readers. Features include branding configuration, domain settings, security controls, dashboard overview, tree-view documentation structure, interactive API documentation, analytics, widgets, cloud storage, and universal search.

## Project Management

Document360's project dashboard displays all user-owned, team-associated, and reader-associated projects. Project visibility options are public, private, or mixed.

## Additional Resources and Support

Document360 offers public feedback, trial explorer, and in-app support. Features include categorized articles, templates, file/team/reader management, analytics, Eddy AI assistance, and revision history. Support channels: in-app chat, email, documentation, tutorials. Scheduled maintenance may affect access.

## Getting Started

Create a Document360 account by visiting the signup page.

## Key Components

Knowledge base sites support public, private, and mixed access levels for end-user articles.

## AI Integration

Eddy AI assists with article writing, SEO descriptions, tags, titles, related article recommendations, search, and summarization to improve knowledge base quality and reader experience.

## Troubleshooting and Support

Resolve login issues by switching browsers, clearing cache, checking VPN and system time, or contacting support with HAR files.

System requirements:
- OS: Windows 10+, macOS High Sierra+, Ubuntu 18.04+
- Processor: Dual-core minimum
- RAM: 4 GB minimum
- Disk space: 500 MB minimum
- Graphics: Integrated graphics
- Internet: Stable connection with TLS 1.2

Supported browsers:
- Chrome 90+
- Firefox 88+
- Safari 13+
- Edge 90+

Enable JavaScript, cookies, and ensure screen reader compatibility. Test on VMs or physical hardware, allow auto-updates, verify HTTPS/SAML support.

## User Interface

Top-right menu provides access to user profile, security, and help. "My profile" access depends on subscription plan.

## Project Management

The "Your Projects" dashboard manages projects by role (owner, team, reader) with access tiers:
- Professional: Basic access
- Business: Enhanced team features
- Enterprise: Unlimited project associations

Dashboard streamlines navigation and provides documentation project management tools.

## User Profile

Access profile options via your profile picture in the top-right corner.

My profile: Edit personal info (image, name, email, bio, portal language, role, content access).

View Access/Permissions: Displays portal and content role permissions (editable by Team accounts with admin rights).

Change Password: Requires current password, strong new password (8+ chars, mix of uppercase, lowercase, number, special character), and confirmation. Password change logs you out automatically.

## Updates and Releases

Access release notes via Knowledge base portal button, project summaries, or the dedicated Document360 Updates - Changelog page. Full details available through external link.

## Localization

Document360 supports multilingual knowledge base sites for improved user experience.

## Project Dashboard

Document360 Dashboard provides "My Contribution" and "Overview" tabs for project and team insights.

## Project Management

Document360 enables switching between projects via dropdown or dashboard. Options include public, private, mixed, or sandbox projects. Access control and article revisions ensure security and version management.

Creating a project involves selecting a use case, choosing up to two templates, customizing branding and privacy settings, and accessing a preloaded portal. The overview tab shows key metrics including contributions, performance, storage, and user data with filtering options.

## Sandbox Projects

Sandbox projects provide isolated testing environments for experimenting with features, workflows, and setups without affecting live users. Enables early issue identification and optimized feature configuration.

## My Contribution

The My Contribution tab tracks articles, tasks, and performance metrics. Features include:
- Created, published, or draft article tracking
- Performance metrics (views, reads, likes, dislikes)
- Workflow status and due date management
- Review reminders for stale articles
- User feedback access
- Broken link identification
- Filtering by workspace, language, or date range

## Content Creation

Document360 offers three editors:
- Markdown: Split-screen with preview, supports image sizing
- WYSIWYG: Real-time formatting like WordPress
- Advanced WYSIWYG: Combines Markdown and WYSIWYG features

Project-level default editor selection available. Switching between Markdown and WYSIWYG is article-level only. Advanced WYSIWYG is irreversible.

Recent UI improvements include unified workspace/language selection and accessibility enhancements.

Content creation tools allow category and article creation, template usage, and content import.

## Markdown Formatting

Markdown converts plain text to HTML. Supports lists, headers, images, and links.

## Article Creation

Create articles via four methods: top bar, Flywheel, More icon, or within folders/indexes. Navigate to Documentation, name the article, and select category.

Article limits:
- Professional/Business: 5,000 articles
- Enterprise: 10,000 articles

## User Interface Navigation

Left Navigation Bar includes:
- Dashboard
- Documentation
- API Documentation
- Analytics
- Widgets
- Drive
- Settings

Categories & Articles section contains:
- All articles
- Workflow assignments
- Starred
- Recycle bin
- Site builder (redirects to Customize site)
- Content tools

Article Editor Header displays:
- URL/slug
- Status (New, Draft, Published, Stale)
- Article information (contributors, stats, dates)
- Preview feature
- Title, slug, description editing
- AI Glossary recommendations
- Workflow status updates
- More menu actions (clone, move, hide, delete, SEO, tags, Related articles)
- Comments section
- Full-screen view

## Content Export

Export categories and articles to PDFs with customizable templates. Available only for private projects.

Enable via Settings > Knowledge base site > Article settings. Choose templates during export.

500 MB daily limit applies. Purchase additional capacity if needed.

Note: KB site customizations don't affect PDFs. Visibility settings may restrict exports.

## Content Management

Clone articles by navigating to Documentation, hovering over the article, clicking More > Clone, and filling in details. Cross-workspace cloning supported with security restrictions. Auto-update links adjust to new locations.

## Content Import

Import .docx files under 15MB for efficient content transfer.

Files import as single or multiple articles based on headings. Errors indicate exceeding article limits (100 articles/category, plan-specific workspace limits).

Reduce article count, verify plan limits, or contact support if issues persist. Media and hyperlinks preserved during import.

## Content Management Features

Tiered features by plan:
- Professional: Basic handling
- Business: Version control and collaboration
- Enterprise: Advanced access and custom workflows

Article Locking prevents simultaneous edits with 15-minute auto-unlock or manual unlock.

Templates create consistent content like troubleshooting guides. Create from Flywheel, More option, or Create button.

Deleting articles: Five methods requiring navigation and confirmation.

Renaming articles: Click article name or More menu. Confirmation required for published articles.

Moving articles: Five methods including drag-and-drop. Security restrictions apply.

Editing articles: Change content, view markdown, republish.

Replicating articles: Copy to multiple categories. Setting restrictions may apply.

Hiding/Unhiding articles: Four methods control visibility. Strikethrough indicates hidden articles.

## Collaboration

Add inline comments by selecting text, clicking comment icon, typing, and sending. Mention collaborators with @ symbol. Enable notifications for updates. Published articles automatically delete unresolved comments.

## Content Publishing

Publish from Editor with optional comments. Configure settings (tags, SEO, related articles, status indicators) using AI assistance. Status indicators auto-update.

Bulk Publishing selects multiple articles. Only unpublished articles eligible. AI features require 50-200 words minimum. Verify publication by checking hidden status, restrictions, and workspace settings.

Publishing Process:
- Professional: Basic customization and SEO
- Business: Advanced targeting and analytics
- Enterprise: Custom domains and multi-language support

## Content Import Process

Import .docx files by selecting appropriate editor in Settings > Knowledge base portal > General > Editor. Choose WYSIWYG or Advanced WYSIWYG. Markdown doesn't support .docx imports.

Files must be under 15MB. Split large documents for efficiency.

Common issues: TOC header conflicts, firewall blocks, password-protected files, style mismatches, maximum articles error. Adjust heading tags to mitigate.

Best practices: Test with small files, address formatting inconsistencies post-import.

## Content Enhancement

Images enhance reader comprehension and engagement. Insert via Markdown (upload/URL/picker/drag & drop) or Advanced WYSIWYG editor (/image command, Insert menu). Use specified dimensions. Save images to Document360 Drive for permanence. Local changes don't reflect in stored version.

## Collaboration

Inline comments facilitate article reviews and feedback. View via highlighted areas or icons. Only comment creator can resolve comments. Edit/delete and reply with character limits. Team accounts can reply. Filter options: All, Mentioned me, Open, Resolved.

## Localization

Machine translation updates internal links to translated content. Consistent article slugs required. Use relative paths for internal links to prevent broken links. FAQ addresses linking before publication, heading links, and hyperlink troubleshooting.

## Content Enhancement Features

Add videos via URLs, embed codes, or uploaded files. Broken link detection included.

Troubleshoot broken images by checking URLs in code view, ensuring correct paths, using Document360 Drive.

Add hyperlinks to text, images, or files for navigation. Editing available in WYSIWYG and Markdown editors.

File attachments upload or link files. Appear on article's right side. Arrange and ensure visibility.

Bookmark links target specific headings within articles using WYSIWYG editor.

Add email links in Markdown: `[link_text](mailto:email_id)`. In WYSIWYG: Highlight text, Ctrl + K or /link, enter `(mailto:email_id)`.

## Content Management

Changing article headings breaks hyperlinks. Use anchor tags within headings to maintain functionality.

## Content Formatting

Prism.js provides syntax highlighting for HTML, C#, Java, JavaScript, XML, JSON, CSS, SQL, Python, Markdown, PHP, PowerShell, and Text.

Create code blocks with triple backticks (Markdown) or Insert > Code Block, `\```` + Enter, or `/code block` (WYSIWYG). WYSIWYG supports custom languages, preserves pasted formatting, allows non-highlighted blocks via indentation.

## Private Notes

Team collaboration uses private notes for internal reminders visible only to specific groups. Editable in Markdown or WYSIWYG across all plans.

Excluded from Knowledge Base PDF downloads. Retained in browser-generated PDFs via print/save function.

Manage in WYSIWYG by clicking private note icon, using floating menu to adjust visibility, copy, or delete.

Markdown private notes syntax: `:::(Internal) (Private notes)\nOnly visible to team accounts\n:::`

Advanced WYSIWYG: Create via `/Private note` or Insert menu. Manage visibility with security or reader groups. Copy, edit, or delete except in published articles. Access settings via floating menu.

## Content Enhancement

Embed Microsoft SharePoint Stream videos within articles using Markdown or WYSIWYG editors.

Embed Google Forms, Draw.io diagrams, and Microsoft Stream videos using HTML embed code. Ensure diagrams are publicly accessible. Forms allow interaction/data submission. Videos use iframe embeds.

Insert Draw.io diagrams via:
1. Interactive image tag from Diagrams.net (adjustable dimensions)
2. Export as static images (PNG/SVG) and upload

Attachment limits by plan:
- Professional: 5MB
- Business: 10MB
- Enterprise: 20MB

Add featured images and attachments. Featured images (JPEG/PNG, 1200x800-2000x1200 pixels) improve SEO and link previews but don't appear in articles. Available in Business and Enterprise plans.

Attachments add via URL or file upload. Appear near Table of Contents and Tags. Support various file types.

## Content Status

Track content states: New (internal draft), Draft (updates in progress), Published (live content), Needs Review (flagged for evaluation).

Enable automatic status updates via Settings > Knowledge base site > Article settings & SEO. Configure duration.

Hidden articles show strikethrough, remain inaccessible, can be any status. Needs review flags for contributors.

Hidden categories conceal articles. Category pages display statuses for maintenance.

Update status indicators by navigating to article, clicking More > Article settings, changing status, updating localization variables, adjusting color, setting duration.

Deprecated articles mark outdated content. Two methods:
1. Bulk deprecation (select and deprecate)
2. Individual deprecation (article settings)

Both require reason and visual deprecated status indication.

## User Interface

Public knowledge base shows articles. Project members manage content and settings.

Article status indicators: new (green), updated (orange), custom.

## Content Preferences

Update article preferences by navigating to article, clicking More, selecting Preferences, adjusting checkboxes (comments, table of contents, feedback), then saving.

Article-specific process. Some features require additional setup (e.g., Disqus).

## Contributor Management

Document360 tracks contributors automatically based on actions (create, update, publish). Publicly displays contributions. Readers can view additional articles by contributors.

Enterprise plan allows manual contributor addition/removal. Professional and Business plans don't support this.

Manage contributors via Article information icon, Manage popup to add (search) or remove. Assign contributor if none listed. Assignment persists until account deletion.

## Scheduled Publishing

Schedule article or category publication by navigating to item, selecting "Publish later," setting date/time/timezone, adding optional comments, clicking "Schedule."

Document360's scheduled publishing improves content calendar planning and consistency.

Edit scheduled publications by navigating to article, selecting "Edit schedule," saving changes.

Bulk schedule multiple articles by selecting them and specifying date/time in "Publish later" panel.

Cancel scheduled publishing by selecting "Cancel" in dropdown and confirming.

Notes: Scheduled articles require cancellation before editing. Cannot publish via API. Moving between workspaces removes schedule.

## Article Revisions

Document360 creates article revisions automatically. Newly edited articles save as unpublished versions, preserving history until publication.

Compare and revert to previous versions. @-mentions in collaborations create email notifications.

Create versions via editing or forking (must publish). Revision history features vary by subscription level.

Version comparisons highlight changes. Reversion possible.

Published articles cannot change dates.

Content management enables user-defined read receipt rules. Create, modify, prioritize rules. Manage visibility and dependencies.

Readers acknowledge reading via confirmation process.

## Analytics

Article Analytics provides insights into performance including reads, views, likes, dislikes, and link status across all plans.

Access via More (•••) icon in editor > Analytics.

Key metrics: Reads (updated daily), Views, Likes, Dislikes, Link Status.

Validation tool ensures link reliability. Analytics update real-time. Reads reflect unique sessions.

Use Go to Analytics for project-wide insights.

Monitor read receipts in Analytics via Articles > View all in Top articles. Details appear in All Articles page within 15 minutes.

## Content Optimization

Optimize SEO with titles (50-70 chars), descriptions (120-160 chars), featured images. Include 1-3 internal/external links.

Automated tools categorize issues, suggestions, and good work.

Content optimization health checks analyze English articles/categories for readability (long sentences, missing internal links).

Optimize GenAI content with keyword-rich headings, short paragraphs, structured data (tables), code snippets (commented), alt text, contextual links.

Prioritize examples, FAQs, consistent glossary to reduce hallucinations and improve accuracy.

Use conversational tone and SEO best practices. Test with AI tools and review output.

## Security

Granular access control uses team/reader accounts and groups across three tiers.

Manage article access via security settings. Choose "Portal" for team access or "Site" for viewer access.

Document360's Information Security Policy Framework includes:
- Categorized data handling (Confidential, Restricted, Public)
- Encryption (AES-256, hash functions)
- Incident response plan with root cause analysis
- Secure-by-design SDLC practices
- Operations security (change management, capacity planning, data leakage prevention)
- Least privilege access control
- Policy enforcement (audits, procedures, disciplinary actions)

## Site Management

Configure sitemaps for SEO via Settings > Knowledge base site > Article settings & SEO > SEO.

Access sitemap URL, set update frequency, generate XML sitemap. Submit to Google Search Console.

Sitemap support: Business and Enterprise plans only. Public projects only.

Manage Robots.txt via same settings path. Controls web crawler access, prevents indexing, defines site rules.

Best practices: Include sitemap links, avoid duplicates. Consult FAQs for advanced needs.

## Content Sharing

KB Site 2.0 (projects created after June 10th) shares articles with external users via private links, even for unpublished content.

External users don't need portal access. Manage links (delete or regenerate). Links expire if article deleted.

## Localization Features

Machine translation uses credits via bulk or individual article methods.

Customize Eddy AI by renaming, adjusting tone, response length.

Translation status indicators guide users.

Troubleshooting: Split large articles, manually update after content changes, manage character limits (50,000).

Credits by subscription tier:
- Professional: 1M
- Business: 2M
- Enterprise: 5M

Purchase in 1M increments. Manual translation needed for new languages added after content creation.

Delete/hide actions in one language affect all language versions.

## User Engagement

Follow articles and categories notifies users of new/updated content. KB site 2.0 feature for Private/Mixed projects only.

## Site Features

Article headers include contributors, read time, follow button, share icon, print option, published/updated dates, PDF export.

Localization supports customized text per language.

RSS feeds provide real-time updates via XML. Integrate into Primary Navigation, Secondary Navigation, or Footer.

Subscribers use tools like Feeder.co or Feedly for automatic notifications.

## User Feedback

Feedback Manager tracks, evaluates, and responds to user feedback on articles to enhance content quality.

Two tabs: Article Feedback (ratings/comments) and No Search Results Feedback (content gaps).

Assign tasks, update content, track progress. Improve search functionality and user satisfaction.

Manage feedback with filters, bulk actions, CSV export (up to 90 days).

Feedback status: Complete (reopening possible) or Closed (resolved).

## Content Organization

Labels organize articles internally (not visible on site). Five methods add up to 10 labels per article (maximum 10,000 per project).

Methods: Article Editor, All Articles, Workflow Assignments, Starred section, Folders/Index Categories.

Labels aren't searchable.

Tags enable searching, filtering, sorting, bulk actions across articles, categories, and drive files.

Managed via Tags page. Add via More > Tags. AI-generated suggestions available for content over 200 words.

Tag limits: 30 characters with permissible symbols. Drive file tags visible only within knowledge base.

## Content Navigation

Related articles appear at article bottom, linking only to published content.

Add manually, via Eddy AI (50+ words), or Auto relate. Access restrictions control visibility.

## SEO Management

Manage SEO redirect rules to prevent broken links. Supports editing, adding, importing/exporting, filtering, deleting.

Methods: "Ends with" and "Replace with." Configure with URL paths. Consider multi-language contexts.

Enterprise plan required for advanced features. Permanent deletion possible.

CSV bulk management supports import/export for redirect rules.

## Site Customization

Custom pages create standalone content (policies, terms) separate from articles.

Manage via Content tools. Edit, delete, or clone pages. Clones prefixed with "Clone -."

Initial limit: 5 pages per project. Access restricted by user role. Deleted pages unrecoverable.

Knowledge Base Site 2.0 enhances user experience with improved UI, AI-powered search (Eddy AI), real-time updates, interactive elements, customizable themes/languages.

Navigation customization (primary/secondary), announcements, acknowledgment requests included.

Customize appearance (themes, colors, layouts). Migration from KB 1.0 required.

Key improvements: Streamlined content, better image viewers, table of contents.

Homepages customizable via "Customize site" settings. Options include rich text, image blocks, custom code, themes (Engage, Innovate, Learn, Default), meta data, hero image (1920x415 px).

Section reordering, preview, publishing available. Professional, Business, or Enterprise plans required.

Customize primary & secondary navigation (menu types, links, ordering).

Footers support HTML/CSS, external links, PDFs. Features vary by subscription tier.

Delete RSS feeds via available tools.

Site elements customizable:
- Login pages
- Hero sections
- Documentation pages
- Error pages (404, access denied, unauthorized, IP restricted)

Modify visuals, add/edit text, implement HTML/CSS/JavaScript. Navigate to settings, edit elements, use preview/save/publish. Plan level determines CSS/JavaScript support.

## Accessibility

WCAG 2.1 compliance ensures accessible web content through four principles: perceivable, operable, understandable, robust.

Document360 ensures compliance via:
- Text alternatives for images/icons
- Full keyboard navigation
- Readable text with sufficient contrast
- Clear language

Read-out-loud feature enhances accessibility and engagement. Available on all plans except older pricing plans (Enterprise requires AI assistive search add-on).

"Listen" button in header toggles to "Listening." Opens player with controls (play/pause/skip/close). Reads alt text. Missing alt text indicated.

Enable via Settings > Knowledge base site > Article settings > Accessibility. Disabled by default on trial plans.

Read Out Loud reads glossary, snippets, variables, headings (H2-H4), lists, callouts, private notes, accordions, FAQs, link text, emojis. Skips tables, inline code, code blocks, images, videos, LaTeX, attached files. Audio supports seeking.

## API Documentation

Generate API documentation from URLs, JSON/YAML files, or CI/CD pipelines.

CI/CD requires Node.js and `d360` npm package. Input API specification, provide token, preview drafts before publishing.

Automatically regenerates from updated specifications, preserving custom content.

CI/CD integration via `d360` npm package. Manual regeneration options available.

Features across all plans (Professional, Business, Enterprise).

## Widgets

Enterprise plan widget provides in-app support via searchable knowledge base with 10 configurations.

Features include customizable positions, URL mapping, custom links, ticket deflection, domain restrictions, default language detection.

Enhances user experience with quick access to helpful content for onboarding, troubleshooting, feature learning.

Edit, clone, or delete widgets. Customize appearance and behavior (color, icon, positioning, URL mapping).

Advanced features: CSS/JavaScript customization, JWT authentication, domain restrictions.

Add ticket deflectors, custom links, configure URL mappings. Auto-open widgets and customize themes available.

## Content Reuse

Variables manage frequently changing text (contact info). Update once, changes apply everywhere.

Create with name, content, language. Manage through portal (edit, delete, view usage, bulk deletions).

Snippets provide reusable static content blocks. 200 snippets per project included.

Create snippets via Documentation > Content tools > Content reuse. Name (30 chars max), set language, choose editor, add content, create.

Variable renaming not possible. Snippets place on new lines.

## Glossary Management

Glossary standardizes definitions for frequently used terms. Improves readability and consistency.

Boosts clarity, ensures terminology consistency, saves writer time, enables reusable education content.

Manage project-wide terms via Content tools. Add, edit, delete, import via CSV.

Check dependencies before deleting. Troubleshoot import issues.

AI glossary generation and SEO optimization included.

Link to glossary via `https://yourdomain/docs/glossary-overview` in header, footer, or secondary navigation.

Export terms (Glossary Name, Definition, Dependencies, Updated By, Updated On) via Documentation > Content tools > Content reuse > Glossary > Export CSV.

## Content Structure

Tables organize data into structured format, presenting complex information clearly in rows and columns.

Customize tables via Custom CSS/JS in Settings.

Options include border, padding, colors, fonts.

Professional plan: Limited customization
Business plan: Advanced customization
Enterprise plan: Full customization with priority support

## Callouts

Callouts highlight important content in four types: Info, Warning, Error, Success.

Each includes title and content section. Access via Markdown or WYSIWYG editors.

## What's New Feature

Access recently published articles via announcement icon, workspace/language selection, date range filtering (24 hours, 7 days, 30 days).

Feature configurable in Document360 settings.

## Article Settings

Configure globally (headers, sidebars, search, FAQs) and individually (read-aloud, comments) for consistent language and enhanced user experience.

Individual settings can override site defaults. Site settings often take precedence.

Localization supported.

## Content Migration

Migrate from 100+ knowledge base platforms (Zendesk, etc.). 3-step process:
1. Expert consultation
2. Automated/manual transfer
3. Quality assurance

Focus on SEO-friendly redirects to prevent broken links and maintain search rankings.

Import project ZIP files (max 1GB). Matching workspace slugs merge data. Differing slugs create new workspace.

Modify ZIP workspace slug to prevent conflicts. Verify supported features and destination workspace.

## Content Export Features

Export projects as ZIP files including articles, category pages, optional media.

Methods:
1. Direct download via Import & Export project
2. API access (Business/Enterprise) - limited to 2 exports/day

Formats: Markdown (.md), HTML (.html), JSON (multi-language)

Process: Documentation > Content tools > Import & Export project. Select criteria, include media, execute.

Customize PDF templates via Content tools > Import & Export > Export to PDF.

Features: Layout, margins, cover pages, watermarks, headers, footers.

Set default templates. Available across all plans.

Export published articles/category pages to PDF:
1. Documentation > Content tools > Import & Export > Export to PDF
2. Only published content eligible
3. Create PDF: name, optional password, template, workspace, language
4. Select categories/articles, click Export

## AI Integration

Eddy AI suite offers content creation, optimization, recommendations across sectors (LMS, customer support, compliance, product development, retail/e-commerce).

Automates, organizes, improves content accuracy and engagement.

Features: AI-generated outlines, FAQs, titles, descriptions, tags, related articles.

16 language support. Customizable with proper credits and subscriptions.

Use Eddy AI API by authorizing with API token in Swagger, sending prompt/version ID/language code to `/v2/ProjectVersions/ask-Eddy AI`.

AI tools automate business glossary creation, standardizing terminology across departments.

Premium Suite offers advanced functionalities. English language support only.

AI alt text generator improves accessibility and SEO for images.

Advanced search features include Ask Eddy AI (conversational) and API for custom integration.

AI article summarizer condenses lengthy content. AI chatbots provide direct support.

## AI Premium Suite

Enhances user experience through automation and AI tools. Offers tailored plans for Professional, Business, Enterprise users.

AI Glossary Generator treats singular/plural and synonymous terms separately. Manual rescan every 7 days. Updates suggestions, notifies users.

## Fair Usage Policy

Rate limiting prevents misuse, ensuring quality service.

Limits: 1,500 requests per minute (300 per 10 seconds) per IP.

Enforced by Cloudflare using bot detection heuristics and machine learning.

Prevents bot traffic and DoS attacks.

Adhere to maintain system health, prevent server overload, ensure responsive service.

Contact support for higher limits.

## Compliance

GDPR compliant. Collects and stores essential data with explicit customer consent.

[Learn more](https://document360.com/gdpr-compliance/).

Eddy AI complies with GDPR and SOC 2 Type 2. Ensures data privacy, security, availability, confidentiality.

Uses subprocessors: MongoDB, OpenAI, Azure, Stripe, Segment.

Prioritizes trust and transparency through detailed documentation.

Data encrypted at rest and in transit. OpenAI models retain data 30 days maximum.

Data Processing Agreement and privacy policies provide additional assurances.

## Troubleshooting

Website fails to load: Check URL, clear browser cache, disable VPN, verify system date/time.

504 Gateway Timeout: Review server configuration, revert Sub-folder Configuration.

Page unresponsive while editing: Clear cache, reduce article length, fix unclosed HTML tags.

Too many redirects: Correct JWT Login URL, remove domain URL from config.

Project not found: Ensure CNAME record correct and verified.

/home/error/ message: Contact support with HAR file and console errors.

Icons not rendering: Check FontAwesome settings in custom CSS.

Site without CSS: Whitelist Document360 domains.

Secure connection issues: Verify CAA records, update DNS settings.

ResourceNotFound & AuthenticationFailed errors: Ensure SaaS tokens added and not expired.

## Content Management

Find-and-replace tool searches and replaces keywords, phrases, numbers, selected characters across articles and categorized pages.

Replacements include words, numbers, specific characters.

Access via Content Tools > Documentation > Find and Replace.

Enter text to find and replace, apply filters, select articles, choose status, execute replacement.

Precise control with whole-word matching and advanced filters (workspace, language, status).

Editor role or custom role with Update and Publish access required.

Limit: Up to 1000 articles per operation. Search excludes Recycle Bin. Markdown/HTML unaffected.

Empty "Replace with" removes found text.

## Table of Contents

TOC visibility manageable at site-wide or individual article level.

Site-wide settings affect all articles. Individual settings control each article independently.

Only headings (H2, H3, H4) included. Bold text excluded.

## Content Consistency

Consistent, limited, relevant tags improve content retrieval. AI tag recommender available.

Regular review and update tags for optimization.

Permissions allow teams to create/edit tags. Manual tagging remains possible.
</output>## Support

Document360 users can track support tickets through a dedicated system. Log in to the support page, search or filter tickets, and click on any ticket to view its status and history. Business and Enterprise plans offer priority responses. Raise new tickets by submitting requests with required fields and file attachments. Export tickets as .csv or .xls files using configurable export settings.

[Document360 support page](https://support.document360.com/support/login)