test_cases:
  - name: refund after 45 days
    input: Can I get a refund after 45 days?
    expected_traits:
      - should say no
      - should not invent exceptions

  - name: late damaged item
    input: My order arrived damaged 40 days ago. Can I still get a refund?

  - name: return window
    input: How long do I have to return something?

  - name: shipping time
    input: How long does standard shipping take?
