@article{Srivastava2015,
   author                        = {Srivastava, Shirish C. and Shainesh, G.},
   journal                       = {MIS Quarterly},
   title                         = {Bridging the service divide through digitally enabled service innovations: {E}vidence from {I}ndian healthcare service providers},
   year                          = {2015},
   volume                        = {39},
   number                        = {1},
   pages                         = {245--267},
   language                      = {eng},
}
