# AKIOS Support & Community
**Document Version:** 1.1.1
**Date:** 2026-02-25

**Get help with AKIOS - Your secure AI workflow platform**


---

## 🤝 Welcome to AKIOS Community

AKIOS is an open-source project built by developers, for developers. Our community is here to help you succeed with secure AI workflows. Whether you're just getting started or building complex AI applications, you'll find the support you need.

## 📞 How to Get Help

### 🚀 Quick Start Support
**New to AKIOS?** Start with our comprehensive documentation:
- **[Getting Started Guide](GETTING_STARTED.md)** - 3-minute setup tutorial
- **[Quick Start Tutorial](docs/quickstart.md)** - Complete walkthrough with examples
- **[README](README.md)** - Overview, installation, and key concepts

### 💬 Community Discussions
**Ask questions and share ideas** with fellow AKIOS users:
- **GitHub Discussions** - General questions, best practices, and community help
- **Real-time conversations** about workflows, configuration, and use cases
- **Learn from other users'** experiences and solutions

### 🐛 Report Issues & Bugs
**Found a problem?** Help us improve AKIOS:
- **GitHub Issues** - Report bugs, request features, or suggest improvements
- **Use issue templates** for faster resolution
- **Include details** like your setup, error messages, and steps to reproduce

### 🔒 Security & Vulnerabilities
**Security is our top priority** - report sensitive issues privately:
- **Email**: security@akioud.ai
- **Private disclosure** only - never post security issues publicly
- **24-hour response** guarantee for security reports

## 📋 Support Channels

| Channel | Best For | Response Time | How to Access |
|---------|----------|---------------|---------------|
| **GitHub Discussions** | Questions, advice, sharing ideas | 24-72 hours | [Join the conversation](https://github.com/akios-ai/akios/discussions) |
| **GitHub Issues** | Bugs, feature requests | 24-48 hours | [Create an issue](https://github.com/akios-ai/akios/issues) |
| **Documentation** | Learning & self-help | Instant | [Browse docs](docs/) |
| **Security Issues** | Vulnerabilities & security concerns | 24 hours | security@akioud.ai |

## 🎯 What We Support

### ✅ In Scope
- **Installation & setup** questions
- **Configuration** help and troubleshooting
- **Workflow creation** and customization
- **Security features** and best practices
- **Bug reports** with reproduction steps
- **Feature requests** aligned with AKIOS vision
- **Documentation** improvements and clarifications

### ❌ Out of Scope
- **Custom development** or consulting services
- **Enterprise SLAs** or guaranteed response times
- **Phone support** or live chat
- **Third-party integrations** support
- **Legal advice** or compliance consulting

## 🌟 Community Guidelines

### Be Respectful
- **Help others** when you can - share your solutions
- **Stay on topic** - keep discussions relevant to AKIOS
- **Be patient** - community members volunteer their time
- **Use inclusive language** - welcome developers of all backgrounds

### Report Effectively
When reporting issues, please include:
- **AKIOS version** and installation method
- **Operating system** and environment details
- **Steps to reproduce** the problem
- **Expected vs actual behavior**
- **Error messages** and logs (when relevant)

### Contribute Back
- **Share your workflows** and templates
- **Improve documentation** with pull requests
- **Help answer questions** in discussions
- **Report bugs** with clear reproduction steps

## 📚 Resources & Documentation

### 📖 Official Documentation
- **[Complete User Guide](docs/)** - All features and configuration options
- **[CLI Reference](docs/cli-reference.md)** - Command-line interface guide
- **[Configuration Guide](docs/configuration.md)** - Settings and environment variables
- **[Security Overview](docs/security.md)** - Security features and compliance
- **[Troubleshooting](docs/troubleshooting.md)** - Common issues and solutions

### 🎮 Examples & Templates
- **4 Production Templates** - Ready-to-run AI workflow examples
- **Hello World** - Basic AI interaction with security validation
- **Document Processing** - AI-powered document analysis
- **Batch Processing** - Multi-file AI workflows
- **File Analysis** - Security-focused file examination

### 🛠️ Developer Resources
- **[API Reference](docs/api-reference.md)** - Programmatic integration
- **[Best Practices](docs/best-practices.md)** - Performance and security tips
- **[Migration Guide](docs/migration-guide.md)** - Upgrading from previous versions

## 🚀 Getting Started - Your First Steps

1. **Read the [Getting Started](GETTING_STARTED.md)** guide
2. **Install AKIOS** using your preferred method (pip or Docker)
3. **Run the hello-world template** to verify your setup
4. **Join our community** on GitHub Discussions
5. **Explore the documentation** as you build your workflows

## 🤗 Community & Ecosystem

AKIOS is more than software - it's a community of developers building secure AI applications. We believe in:

- **Open collaboration** - transparent development and decision-making
- **Security-first** - protecting users and their data
- **Accessibility** - making powerful AI tools available to everyone
- **Continuous improvement** - learning from our community

## 📞 Contact Information

- **General Support**: [GitHub Discussions](https://github.com/akios-ai/akios/discussions)
- **Bug Reports**: [GitHub Issues](https://github.com/akios-ai/akios/issues)
- **Security Issues**: security@akioud.ai
- **Documentation**: [docs/](docs/) folder in this repository

## 🙏 Acknowledgments

Thank you to our amazing community contributors, early adopters, and users who help make AKIOS better every day. Your feedback, bug reports, and feature suggestions drive our development.

---

**Ready to build secure AI workflows?** Let's get started! 🚀🤖🛡️


*AKIOS — Where AI meets unbreakable security*  
*Use responsibly. Your safety and compliance are your responsibility.* 🛡️
