---
collection:
  - "[[People]]"
related: 
created: "2025-09-10"
peopleType: client
---

~ [[People]] 

# Olivia

**Type**: Client  
**Business**: [[The Corner Chicken Shop]]  
**Location**: Melbourne, Australia  
**Contact**: info@thecornerchickenshop.com.au  
**Status**: Active Client  

## Business Details

- **Business**: Free range, pasture raised poultry & game shop
- **Location**: Shop 87-89, Dairy Produce Hall, Queen Victoria Market, Melbourne
- **Phone**: 03 9329 9983
- **Website**: https://thecornerchickenshop.com.au/

## Services Provided

- **Monthly social media services** via VA team
- **Website development** (WordPress theme customization)

## Current Issue - RESOLVED ✅

**Email Thread (2025-09-10):**
- **12:28 AM**: Olivia asks about WordPress theme update safety
- **9:19 AM**: Troy responds - no customizations that would break theme, recommends backup first
- **10:21 AM**: Lexi confirms - all edits done in Elementor, theme files untouched
- **7:18 PM**: Olivia thanks team, expresses nervousness about the process
- **7:37 PM**: Troy emphasizes backup importance with humor
- **7:42 PM**: Olivia responds with humor about being a chicken seller

## Resolution

- **Status**: ✅ **COMPLETED** - Client has clear guidance
- **Customizations**: None that would break theme (all done in Elementor)
- **Safety**: Full backup recommended before update
- **Client Mood**: Appreciative and humorous
- **Relationship**: Positive and supportive

## Business Hours

- **Monday**: CLOSED
- **Tuesday**: 6am – 3pm
- **Wednesday**: CLOSED
- **Thursday**: 6am – 3pm
- **Friday**: 6am – 3pm
- **Saturday**: 6am – 4pm
- **Sunday**: 7:30am – 4pm

## Notes

### **Client Personality:**
- **Humble**: "I only sell chicken for a living"
- **Humor**: Uses emojis and light-hearted responses
- **Appreciative**: Thanks team for quick responses
- **Nervous**: About technical processes but willing to learn

### **Technical Details:**
- **Theme**: Nest Theme (no customizations)
- **Customizations**: All done in Elementor
- **Safety**: Full backup recommended before any updates
- **Team Response**: Quick, professional, and supportive

### **Relationship Status:**
- **Positive**: Client appreciates team's expertise
- **Supportive**: Team provides clear, actionable guidance
- **Professional**: Maintains humor while being helpful
