---
collection:
  - "[[People]]"
related: 
created: "2025-05-10"
peopleType:
---

# Jeff Mehl

**Type:** Client  
**Status:** Active  
**Relationship:** Daybreak Virtual Staffing - AI Development Client  
**Revenue:** $1000/month  

## Project Details

**Primary Project:** [[Daybreak AI]] - AI chat simulation for customer service  
**Goal:** Improve AI quality for customer service interactions  
**Timeline:** Ongoing development with rollout commitment  

## Recent Progress

### **MAJOR BREAKTHROUGH - PBX Recordings Access (September 2025)**

**Jeff's Offer (Sep 8, 2025):**
- Uploaded PBX recordings to pCloud for AI training
- Link: https://u.pcloud.link/publink/show?code=kZNLV15ZRCRz8WrGgHf2zdaoJqxXhBaAzicy
- Edited medical recording to remove PII
- Asked about project rollout status

**Your Response (Sep 9, 2025):**
- Confirmed access to pCloud folder
- Thanked for medical recording editing
- **COMMITTED TO ROLLOUT THIS WEEK**

**Jeff's Follow-up (Sep 9, 2025):**
- Has LOTS more recordings available
- Can provide recordings for specific clients/industries
- Looking forward to rollout

**Your Major Update (Sep 11, 2025):**
- **BUILT TRANSCRIBER PAGE** in Admin site
- Features: Upload audio files, transcribe to text, identify speakers
- **GAME-CHANGING INSIGHTS:**
  - Quality scoring & training system
  - Real vs. simulated training data
  - Real-time call processing potential
  - Auto-summaries from call transcripts

**Key Questions for Jeff:**
- More recordings access - ongoing batches or direct access?
- Audio availability timing - how soon after calls?

## Key Insights

- **Patient and supportive** - Understanding of development challenges
- **Resourceful** - Found solution for training data problem
- **HIPAA conscious** - Properly edited medical recordings
- **High volume** - Has extensive library of training calls
- **Flexible** - Willing to provide more recordings as needed

## Current Status

**Status:** ✅ **STRATEGIC PARTNERSHIP** - Long-term commitment confirmed!  
**Next Steps:** 
- Deploy transcriber system
- Connect chat simulator to transcribed calls
- Set up daily feedback loop with Jeff & Kristen
- Continue rapid development with their support

## Client Response (September 11, 2025)

**Jeff's Incredible Response:**
- **"I appreciate the offer to pause payments, but honestly, that's not how I do business"**
- **"I do plan to stay with you for the long term"**
- **"You will be a part" of their future AI challenges**
- **"We're good! I like your plan"**
- **"We'll do our best to stick to your feedback requirements and target dates!"**

**Business Context Shared:**
- Paused marketing due to inability to train new employees
- Lost clients through attrition vs. new client acquisition
- AI quality critical for professional client interactions
- AI Voice competition requires nimble response capabilities

**Partnership Confirmation:**
- Committed to monthly payments
- Long-term strategic partnership
- Trust in our capabilities and team
- Focus on relationship over project timeline

## Recent Communications

- [[Jeff Mehl - Response to Concerns]] - Addressing timeline concerns and payment pause offer (Sep 11, 2025)
- **Email (Sep 12, 2025)**: Will forward recordings directly to Troy (not entire team) - streamlining communication

## Related Projects

- [[Daybreak AI]] - AI chat simulation project
- [[Daybreak Virtual Staffing]] - Client business

