---
collection:
  - "[[People]]"
related: 
  - "[[Jeff Mehl]]"
  - "[[Daybreak AI]]"
created: "2025-09-12"
peopleType: client
peopleDomain: Business
peopleGroups: daybreak_team
---

# Kristen Cillo

**Type:** Client Team Member  
**Company:** [[Daybreak Virtual Staffing]]  
**Role:** Admin/Operations  
**Status:** Active  
**Relationship:** Daybreak AI project team member

## Professional Background

- **Company**: Daybreak Virtual Staffing
- **Role**: Admin/Operations team member
- **Project**: [[Daybreak AI]] - AI chat simulation for customer service
- **Team**: Works with [[Jeff Mehl]] on project management

## Key Details

- Part of Daybreak AI project team
- Needs backend training for message creation
- Urgent need to get staff using the system
- Direct communication with project team

## Recent Communications

### **Email (Sep 12, 2025)**
- **Request**: Backend training session next week (not Monday)
- **Need**: Learn how to manipulate backend for creating messages
- **Urgency**: Staff needs to start using system for message creation
- **Timeline**: Sometime next week, excluding Monday

### **Call Quality Scoring Feedback (Sep 24, 2025)**
- **Context**: Testing new Call Quality Scoring feature deployed Sep 19
- **Issues Identified**:
  - Version information not displaying in admin panel
  - Auto-scoring not triggering on upload
  - Call titles not populating consistently
  - Need CSR list for dropdown
  - Request for hold detection in transcripts
  - Need feedback mechanism for AI scoring validation
- **Status**: Active testing and feedback collection
- **Next Steps**: Follow-up call scheduled Sep 25, 11:00 AM Eastern

### **Speaker Attribution Issue (Sep 24, 2025)**
- **Context**: Jeff Mehl identified Caller/Agent labels flipped in recordings
- **Issue**: First recording on list has speaker attribution reversed, affecting scoring accuracy
- **Impact**: Low scores due to incorrect speaker identification
- **Response**: Troy committed to fixing speaker labels and re-scoring
- **Additional**: Kristen also noticed this issue but forgot to document it

## Project Context

### **Current Needs**
- **Backend Training**: Learn how to manipulate backend for message creation
- **Staff Enablement**: Get staff using the system for creating messages
- **System Readiness**: Ensure system is ready for staff use
- **Call Quality Validation AI**: Primary user of new AI system for call analysis
- **Call Quality Scoring**: Active testing and feedback on new scoring feature
- **Bug Resolution**: Address issues with version display, auto-scoring, and title population

### **Training Requirements**
- Backend manipulation for message creation
- Staff onboarding and usage
- System administration and management
- **NEW**: Call Quality Validation AI interface training

### **Call Quality Validation AI - Primary User**
- **Function**: Read call transcriptions and analyze quality
- **Features**: 
  - Figure out client ID from transcription
  - Figure out call rep (employee ID) from transcription
  - Summarize the call content
  - Give the call a description name
  - Allow Kristen to add comments and change client/employee
- **Deployment**: AWS with Terraform
- **Status**: In development today

## Relationship Context

- **Team Member**: Part of Daybreak AI project team
- **Direct Contact**: Communicates directly with project team
- **Training Needs**: Requires hands-on backend training
- **Urgency**: Needs system ready for staff use

## Notes

- **Urgent Training Need**: Requires backend training session
- **Staff Enablement**: Critical for getting staff to use the system
- **Flexible Scheduling**: Available next week except Monday
- **Direct Communication**: Communicates directly with project team

## Related Projects

- [[Daybreak AI]] - AI chat simulation project
- [[Daybreak Virtual Staffing]] - Client business
- [[Call Quality Validation AI]] - New AI system for call analysis (Primary User)

