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# Daybreak AI

**Type:** Active Project  
**Status:** ✅ **STRATEGIC PARTNERSHIP** - Long-term commitment confirmed!  
**Client:** [[Jeff Mehl]] - Daybreak Virtual Staffing  
**Revenue:** $1000/month (committed long-term)  
**Timeline:** Rollout committed for this week

## Project Overview

**Purpose:** AI chat simulation for customer service interactions  
**Goal:** Improve AI quality for customer service training  
**Technology:** AI transcription, chat simulation, quality scoring  

## Recent Breakthrough (September 2025)

### **PBX Recordings Access**
- **Jeff provided:** Real call recordings via pCloud
- **Link:** https://u.pcloud.link/publink/show?code=kZNLV15ZRCRz8WrGgHf2zdaoJqxXhBaAzicy
- **HIPAA compliant:** Medical recordings edited for PII
- **Volume:** Extensive library available

### **Transcriber System Built**
- **Features:** Upload audio files, transcribe to text, identify speakers
- **Location:** Admin site transcriber page
- **Capability:** Real-time call processing potential

### **Game-Changing Features Outlined**
- **Quality Scoring:** AI compares calls against client instructions
- **Training Data:** Real conversations vs. simulated data
- **Auto-Summaries:** AI-generated call summaries
- **Real-Time Processing:** Immediate transcription after calls

### **Key Questions for Jeff**
- More recordings access - ongoing batches or direct access?
- Audio availability timing - how soon after calls?

## Strategic Partnership Confirmed (September 11, 2025)

**Jeff's Response:**
- **Long-term commitment** - "I do plan to stay with you for the long term"
- **Strategic partnership** - "You will be a part" of future AI challenges
- **Payment commitment** - Rejected payment pause, wants to keep paying
- **Trust in team** - "We're good! I like your plan"

**Business Context:**
- Marketing paused due to training challenges
- Client attrition vs. acquisition issues
- AI quality critical for professional interactions
- AI Voice competition requires nimble response

## Next Steps

- [ ] Deploy transcriber system
- [ ] Connect chat simulator to transcribed calls
- [ ] Set up daily feedback loop with Jeff & Kristen
- [ ] Rollout new features this week
- [ ] Continue rapid development with their support

## 🚨 CRITICAL DEADLINE

### **Tuesday Deadline (Sep 16, 2025)**
- **Chat Simulator**: MUST be completed by Tuesday - PROMISED TO JEFF
- **Monday**: Will be busy with Freddie Mac work
- **Weekend Priority**: Focus on chat simulator development
- **Status**: In progress - high priority

## 📧 Latest Updates (Sep 15, 2025)

### **Troy's Progress Update (5:18 AM)**
- **Transcription Tool**: Built out over the weekend
- **Features Delivered**:
  - Upload one or more files and transcribe entire call
  - Automatically figures out client, caller and CSR name
  - Play conversation audio in browser
  - Start conversation at any point in transcript
  - Working on quality validation against instructions
- **Deployment Promise**: "I will have this deployed by tomorrow!"

### **Jeff's Response (4:50 PM)**
- **Positive Feedback**: "This looks great and we're looking forward to playing with it tomorrow"
- **Meeting Request**: Available any day after 2pm Eastern
- **Bubble Discussion**: Want to talk about using the 'bubble' for messaging/grammar while waiting for full program
- **Gratitude**: "Thanks for all your help!"

### **Troy's Follow-up (4:52 PM)**
- **QA Deployment**: "I'm working on pushing this up to QA right now so you can start playing with it tomorrow!"
- **Calendar Scheduler**: Offering to send link for meeting scheduling
- **Proactive Communication**: Keeping team updated on progress

### **Key Insights**
- **Weekend Breakthrough**: Transcription tool fully built and ready for deployment
- **Client Excitement**: Jeff and team are eager to test the new features
- **Meeting Coordination**: Need to schedule Zoom meeting after 2pm Eastern
- **Bubble Feature**: Additional feature request for messaging/grammar assistance
- **Deployment On Track**: QA deployment in progress for Tuesday testing

## Related Files

- [[Jeff Mehl]] - Client contact
- [[Daybreak Virtual Staffing]] - Client business
